Hi everybody.
I had not bought Trainz 12 before today as over the last few years I have not had enough time to justify the purchase. However, with retirement coming up in two weeks time I received an email from simulator central advising that as I was a “valued customer” a nine dollar offer for trainz 12 was open to me. As that is only £6 in British currency I thought I would give that a go, only to be very much regretted.
I logged in and entered the extra details they required and then paid by PayPal and confirmation was received from them almost immediately that simulator central had been paid The download took about one and a half hours on my broadband system but following that when I looked at the confirmation of purchase email from simulator central it stated “serial number issued when payment received”.
I immediately advised N3V (simulator central) through the reply section of their email that they had been paid prior to their “confirmation of purchase” email only to receive a return email advising that “this email account is not monitored “and went on to advise me to me to send a ticket to trainzportal.com if I felt I needed support. I then did the foregoing only to receive another automated email advising that “one of our agents will get back to you as soon as possible”
All the above took place over six hours ago and there is still no response. I believed that buying a digital download would mean that you would have instant access to your purchase as it does in all other companies. However, not it would seem with N3V. They are prepared to sell their digital products on a weekend but not provide any support for those products when those sales encounter problems for their customers. Instead it would seem they would all prefer to have the weekend off despite being in the retail industry and when most sales are undoubtedly made.
6 pounds is not a large amount of money to spend or even lose. However, as someone who has bought almost all trainz upgrades since it was originally launched it leaves me feeling that I will not be buying anything else from them and they have already lost the price of my first class ticket for downloads. Instead I will be buying an alternative train simulator when their latest upgrade comes out at the end of this month
Simulator central (Trainz) support, Absolute rubbish
Bill
I had not bought Trainz 12 before today as over the last few years I have not had enough time to justify the purchase. However, with retirement coming up in two weeks time I received an email from simulator central advising that as I was a “valued customer” a nine dollar offer for trainz 12 was open to me. As that is only £6 in British currency I thought I would give that a go, only to be very much regretted.
I logged in and entered the extra details they required and then paid by PayPal and confirmation was received from them almost immediately that simulator central had been paid The download took about one and a half hours on my broadband system but following that when I looked at the confirmation of purchase email from simulator central it stated “serial number issued when payment received”.
I immediately advised N3V (simulator central) through the reply section of their email that they had been paid prior to their “confirmation of purchase” email only to receive a return email advising that “this email account is not monitored “and went on to advise me to me to send a ticket to trainzportal.com if I felt I needed support. I then did the foregoing only to receive another automated email advising that “one of our agents will get back to you as soon as possible”
All the above took place over six hours ago and there is still no response. I believed that buying a digital download would mean that you would have instant access to your purchase as it does in all other companies. However, not it would seem with N3V. They are prepared to sell their digital products on a weekend but not provide any support for those products when those sales encounter problems for their customers. Instead it would seem they would all prefer to have the weekend off despite being in the retail industry and when most sales are undoubtedly made.
6 pounds is not a large amount of money to spend or even lose. However, as someone who has bought almost all trainz upgrades since it was originally launched it leaves me feeling that I will not be buying anything else from them and they have already lost the price of my first class ticket for downloads. Instead I will be buying an alternative train simulator when their latest upgrade comes out at the end of this month
Simulator central (Trainz) support, Absolute rubbish
Bill