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Snip....Good Evening All
We are aware of an issue where serial numbers aren't being issued with some paypal payments, due to an issue with paypal confirming the payments. We are looking into this, however we have not yet been able to resolve this issue with paypal. I have issued the serial number to your order for you, and you should receive an email with this. If you don't receive this, then you can also access the serial number by logging into the simulator central website, then going to 'my account', then click on 'my serial numbers' on the left hand menu.
Unfortunately, it is not currently possible, or viable, for us to provide 24/7 support, as we are a relatively small company.
I use a Debit card and never had a holdup, always cleared immediately,
Cheers,
Mike
~snip~Good Evening All
We are aware of an issue where serial numbers aren't being issued with some paypal payments, due to an issue with paypal confirming the payments. We are looking into this, however we have not yet been able to resolve this issue with paypal~snip~
Hi everybody.
...snip...
To use an analogy for the above, a member of this forum walks into a shop and then proceeds to the till and states they wish to pay by card for the item(s) they wanted. The assistant scans the items through the till and the forum member puts is card into the reader, enters his pin number which is accepted and to him the items have been paid for. However, the shop assistant refuses then to give our forum member the items stating “you cannot have these goods until I receive an absolute guarantee that the money is in the company’s bank account”. You will have to come back and collect them in a day or two.
I believe that every forum member would find the above totally unacceptable, and yet that is what I believe Simulator Central (N3V) are asking us as product buyers, users and forum members to accept. Surely the very least that can be done is to warn customers during the card buying procedure that using PayPal will mean that their purchase will be unusable for a minimum of 24 to 48 hours and that only after a ticket is placed on the helpdesk.
Bill