TWM844Coffey
Member
how do I do that with the steam download?
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Hi TWM844Coffey,I'm still having the issue.
I can confirm. Donwnloading again.Hi, i wanted to post a quick update to report that the issue seems to have been fixed on my end
where is the game clinet on new era is it in the launcher?Hi Everyone,
We believe we've identified the cause of this issue and are currently running a process which will fix the access on the affected accounts. Unfortunately, as we don't know how many accounts have been affected we're having to run it over every MyTrainz account, and that's going to take a while. The current estimate is that it should complete in about 6-8 hours. It may also require a couple of attempts for your local connection data to refresh, so we suggest logging in and out of the game client to force this to happen.
If you're still unable to access the DLS in 8 hours time please contact the helpdesk directly at support.trainzportal.com.
N3V Games apologises for any inconvenience caused. If you had an active FCT during this period and have been unable to use it, please contact the helpdesk and we can extend it for you, but note that there may be some extra delays in processing your request.
Terry Palmer
N3V Games
It works now thanks!Hi TWM844Coffey,
Unfortunately we've been unable to reproduce the problem here but we've just made some changes which might help. Are you able to try again now?
Thanks in advance,
Terry Palmer
N3V Games
working again on my endHi Everyone,
We believe we've identified the cause of this issue and are currently running a process which will fix the access on the affected accounts. Unfortunately, as we don't know how many accounts have been affected we're having to run it over every MyTrainz account, and that's going to take a while. The current estimate is that it should complete in about 6-8 hours. It may also require a couple of attempts for your local connection data to refresh, so we suggest logging in and out of the game client to force this to happen.
If you're still unable to access the DLS in 8 hours time please contact the helpdesk directly at support.trainzportal.com.
N3V Games apologises for any inconvenience caused. If you had an active FCT during this period and have been unable to use it, please contact the helpdesk and we can extend it for you, but note that there may be some extra delays in processing your request.
Terry Palmer
N3V Games
Mine is doing the same thing and i have no idea what to doHi, i discovered that for some reason, i can't download anything from the TRS19 DLS. every time i try to do so, it searches for every kuid like usual, before suddenly showing me a bunch of errors saying "Unable to download asset <kuid>. File not available on server, or failed to download.". i am logged in, and i even have an FTC, but trainz just won't budge, and there's very little, if any help for this particular problem out there. (sorry for my potentially bad english/grammar/punctuation)
i forgot to mention, the download speed stays at 0, it never changes.
Wifi internet is to blame for this... might want to put a call into your internet service provider to have them fix the Internet to your home if your the account holder for the internet...Mine is doing the same thing and i have no idea what to do
There are as many causes as there are solutions.Mine is doing the same thing and i have no idea what to do
VPN was the problem… thanks so much!There are as many causes as there are solutions.
Check your internet connection. If it's too slow, your download will time out. Some ISPs are notorious for this, such as T-Mobile for instance.
Using a VPN can cause this. Try downloading without using a VPN.
If this is a wireless connection, try a wired connection instead. Sometimes, downloading via a wireless connection will fail due to how wireless works.
Your antivirus is eating the download and killing it. Check your firewall settings and exclude your Trainz.exe from being scanned and ensure that it's allowed through your firewall.
There could be something else but these are the usual culprits that cause that problem.
That's great to hear. Thank you for letting us know the outcome.VPN was the problem… thanks so much!
i gotta ask. what is a VPN and how do i fix the problemThere are as many causes as there are solutions.
Check your internet connection. If it's too slow, your download will time out. Some ISPs are notorious for this, such as T-Mobile for instance.
Using a VPN can cause this. Try downloading without using a VPN.
If this is a wireless connection, try a wired connection instead. Sometimes, downloading via a wireless connection will fail due to how wireless works.
Your antivirus is eating the download and killing it. Check your firewall settings and exclude your Trainz.exe from being scanned and ensure that it's allowed through your firewall.
There could be something else but these are the usual culprits that cause that problem.
A VPN is a private network, aka a Virtual Private Network, connection that allows you to connect to a host without other people seeing your data. These were once used mostly by corporations to allow employees to access the corporate servers. In the corporate world, they use special hardware with logins to make the connection rather than go through some online service that bundles all kinds of nifty features.i gotta ask. what is a VPN and how do i fix the problem