Don't forget the many, many thousands of Trainz users who agree with me but don't read these forums
It is all very easy when you are not the CEO/owner/manager of a small software company with a single niche product. Who do you listen to?
I encourage everyone to post about the problems they are having with Trainz, the things that they would like to see fixed (and I have a few items in a list of my own), the new features that they would like to see added (there is a survey page at https://roadmap.trainzsimulator.com/tabs/2-planned and a forum thread at https://forums.auran.com/threads/trainz-roadmap.180101/). Unfortunately not every issue can be fixed or every suggested new feature implemented - I doubt even M$ could do that (there are bugs in MS Excel, for example, that go back to the earliest days that will never be fixed because "the fix" will break many current spreadsheets). So it becomes a matter of priorities - new features bring in new customers while issuing SP/HF updates to fix old issues cost money/time/resources but do not necessarily generate new sales. It is new sales that pay the wages, rent and keep the product on the market.
My opinions.

It is all very easy when you are not the CEO/owner/manager of a small software company with a single niche product. Who do you listen to?
I encourage everyone to post about the problems they are having with Trainz, the things that they would like to see fixed (and I have a few items in a list of my own), the new features that they would like to see added (there is a survey page at https://roadmap.trainzsimulator.com/tabs/2-planned and a forum thread at https://forums.auran.com/threads/trainz-roadmap.180101/). Unfortunately not every issue can be fixed or every suggested new feature implemented - I doubt even M$ could do that (there are bugs in MS Excel, for example, that go back to the earliest days that will never be fixed because "the fix" will break many current spreadsheets). So it becomes a matter of priorities - new features bring in new customers while issuing SP/HF updates to fix old issues cost money/time/resources but do not necessarily generate new sales. It is new sales that pay the wages, rent and keep the product on the market.
My opinions.