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Thread: Account help

  1. #1
    Join Date
    Dec 2020
    Location
    United States of America, New Mexico, Albuquerque
    Posts
    3
     

    Unhappy Account help

    Hello. Recently I reinstalled Trainz 12 (yesterday actually) and wanted to install some content to it which is traditional at this point. However I quickly realized I needed to log back into my Auran account which I have little to zero memory of, so I went ahead and created this one to figure out that I can't register the same key for a different account. Is there a way possible for anyone to recover the username at least for this activation key? I could go from there because I'm sure I remember my email used for it, and I really want to play Trainz again. This is the only copy of the game I have (on Steam if this helps)

    EDIT: logged back onto my g-mail account which I'm pretty sure I used that account with, finding some emails sent to it promoting T:ANE but my username is nowhere mentioned sadly.

    Best regards,

    Sean
    Last edited by UnguidedWorld; December 3rd, 2020 at 06:41 PM.

  2. #2
    Join Date
    Nov 2006
    Location
    United States of America, Massachusetts, Haverhill
    Posts
    28,792
     

    Default

    Hi Sean,

    First edit this post and remove your Serial number from this forum post you don't want this to be out in the public!

    Your best bet is to contact the helpdesk maybe they can help you.
    Customer Support (trainzportal.com)
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    T:ANE Build: 94829
    TRS2019/Trainz-PLUS: 109641

  3. #3
    Join Date
    Dec 2020
    Location
    United States of America, New Mexico, Albuquerque
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    Default

    Thanks for the tip, I was skeptical about putting that out there but I wanna play again bad haha. I'll go ahead and do that

  4. #4
    Join Date
    Dec 2020
    Location
    United States of America, New Mexico, Albuquerque
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    Default

    Well, I found my account that was linked with that email address - however apparently THAT one wasn't correct. I have no clue which account I used to register this product key with, welp. Looks like I just might have to buy T:ANE or even Trainz 19 to play this again. Damned it all to hell.

  5. #5
    Join Date
    Nov 2006
    Location
    United States of America, Massachusetts, Haverhill
    Posts
    28,792
     

    Default

    Quote Originally Posted by UnguidedWorld View Post
    Well, I found my account that was linked with that email address - however apparently THAT one wasn't correct. I have no clue which account I used to register this product key with, welp. Looks like I just might have to buy T:ANE or even Trainz 19 to play this again. Damned it all to hell.
    The helpdesk can fix that for you.

    You might like the difference. TANE is what TS12 should have been and TRS2019 is what TANE should have been when it was released. If you go the full shebang with a subscription, you get all the DLC plus a whole lot more. It's up to you. They also have sales. TRS2019 just came off sale for $25 roughly for the full version.
    John
    Trainz User Since: 12-2003
    Trainz User ID: 124863
    T:ANE Build: 94829
    TRS2019/Trainz-PLUS: 109641

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