Mytrainz login succeeded, but build authorization has failed

[Richard1987]

I'm using Trainz 2022, and I've been hit with a "Your MyTrainz account lacks authorization for this product" & "Mytrainz login succeeded, but build authorization has failed" error when trying to install third party content.
I have tried everything: Restarting the game, deleting my login details and restarting the game, changing my password and re-entering my login into to the game (to which the game didn't recognize my account, and the new password was typed properly) and I've changed back to my old password & it recognized my account but still nothing. I'm back at square one.

So any help will be appreciated

 

[PhilChorusch01]

Probably best to contact NV3 support https://support.trainzportal.com/

 

[Richard1987]

I already asked. I'm just covering all my bases.

 

[stagecoach]

Which TRS22 have you got installed? It sounds like you may have a Plus version but don't have a membership or you had a temporary trial version that has expired.

 

[Richard1987]

The Trainz plus version of TRS22 that I got as a free trial when I bought the platinum version.
That might explain a few things actually...

 

[Richard1987]

Yeah, that was exactly the issue. I uninstalled my ended trial of Trainz 22 plus, and reinstalled the normal version. Things are back to normal.