Trainz Store issue

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ColdFire77

New member

• Jan 6, 2018

• #1

I wanted to purchase the platinum upgrade for TANE but when i add to cart and click on checkout a popup comes up saying oops your cart has changed, click ok to update. that's all it does and it loops to that. Anyone else have that problem? I didn't know where else to post this.

 

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quadman

New member

• Jan 6, 2018

• #2

Hi
I went to order a Loco last night and I got the same thing that happened to you.

 

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shaneturner12

Tutorial Creator

• Jan 6, 2018

• #3

I'd recommend contacting Helpdesk on that as they may be able to deal with store issues.

Shane

 

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WSONE1

New member

• Jan 6, 2018

• #4

I too am having the same problem for 2 days now. Must not want my money. Do not know where to turn.

 

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shaneturner12

Tutorial Creator

• Jan 6, 2018

• #5

WSONE1 said:

I too am having the same problem for 2 days now. Must not want my money. Do not know where to turn.

Click to expand...

Welcome to the forums.

As I mentioned in the message above yours, the best place to ask is the Helpdesk - the link is at the top of this page. You can then use the troubleshooter to locate the closest option to the problem you're having which should then allow you to submit a support ticket.

Shane

 

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ColdFire77

New member

• Jan 6, 2018

• #6

I submitted a ticket at the helpdesk.
However, I think I've found a workaround of sorts. If you leave the items in your cart and just close the browser, leaving them in the cart. After a while you will be sent an email stating that your shopping cart is still open. just click on the button that says complete my order and It will take you to the store bypassing the issue and let you enter in the shipping and payment information. I did it and it completed the purchase. Hope this helps in some way.

 

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RailFan500CA

Largely Inactive

• Jan 7, 2018

• #7

I am also having this issue. I am trying to get a FCT since the one I had before expired. I also would like to get more payware locomotives from the Trainz store. I guess people who are trying to get Trainz store locomotives,routes,or a FCT might just have to wait I guess.

 

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Tony_Hilliam

Trainz Plus - enjoy Trainz from just 20 cents a da

• Jan 8, 2018

• #8

Thanks for the notification. We're investigating the issue.

 

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pware

Trainz Veteran

• Jan 8, 2018

• #9

Welcome back Tony.

A few weeks away from the Trainz Engine Shed is probably never enough but I hope that you are refreshed for the journey ahead. We have kept the firebox warm in your absence.