Trainz Support For older Products
- Thread starter jimabbey
- Start date
shaneturner12
Tutorial Creator
Hi jimabbey,
Welcome to the forums.
Regarding the support, there is a cutoff point which is currently TS2009 - anything older is not supported. This is because N3V have a 5-year support cycle, which is more than some companies. The version you currently have is supported until September 2014 though, so you've got just under 2 years of support remaining.
The official information is available at http://online.ts2009.com/mediaWiki/index.php5/Trainz_Life-Cycle_Policy.
You may well find that it is quicker to use the forum for support anyway, as the community is normally a lot quicker than N3V at being able to deal with issues, and are also available outside N3V working hours.
Shane
Welcome to the forums.
Regarding the support, there is a cutoff point which is currently TS2009 - anything older is not supported. This is because N3V have a 5-year support cycle, which is more than some companies. The version you currently have is supported until September 2014 though, so you've got just under 2 years of support remaining.
The official information is available at http://online.ts2009.com/mediaWiki/index.php5/Trainz_Life-Cycle_Policy.
You may well find that it is quicker to use the forum for support anyway, as the community is normally a lot quicker than N3V at being able to deal with issues, and are also available outside N3V working hours.
Shane
shaneturner12
Tutorial Creator
I do my best to be polite, although occasionally I do end up having to deal with rude users (and don't worry, you are not one of them). The only issues the community cannot solve are normally serial number issues and certain account problems, which still require Helpdesk assistance.
Hopefully my explanation helped.
Shane
EDIT: As you are a new user, it may be worth reading the Code of Conduct (available at http://online.ts2009.com/mediaWiki/index.php5/Code_Of_Conduct or by clicking the relevant button above) if only to avoid problems with the moderators or other forum users later.
Hopefully my explanation helped.
Shane
EDIT: As you are a new user, it may be worth reading the Code of Conduct (available at http://online.ts2009.com/mediaWiki/index.php5/Code_Of_Conduct or by clicking the relevant button above) if only to avoid problems with the moderators or other forum users later.
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Welcome to the world of Trainz jimabbey. This forum is a great place for help and info. Most everyone is very supportive and helpfull, and there can be some good natured ribbing going on too!
I put Shanes link on the favorites bar so I would have quick access to his tutorials. They have helped me a lot.....
I put Shanes link on the favorites bar so I would have quick access to his tutorials. They have helped me a lot.....
ZecMurphy
Community Assistant
Good Morning Jimabbey
We do provide support for Trainz Simulator 2009 and newer (as is outlined in the Trainz Life Cycle Policy here.
However, there are some aspects we cannot provide technical support for, such as for 3rd party created content. Unfortunately, our system shows no tickets from either your account's username, or the email address in your account, or under the name listed in your account, and as such cannot check what issue you were experiencing, or why we forwarded you to the forums.
Regards
We do provide support for Trainz Simulator 2009 and newer (as is outlined in the Trainz Life Cycle Policy here.
However, there are some aspects we cannot provide technical support for, such as for 3rd party created content. Unfortunately, our system shows no tickets from either your account's username, or the email address in your account, or under the name listed in your account, and as such cannot check what issue you were experiencing, or why we forwarded you to the forums.
Regards
Well every time i try to Summit a "ticket" it never seems to get to those of you at the help desk? And My user name IS What you see.I just got trainz 2012 and if THIS is What i am to expect from trainz 2012 as i got in 2010,I tossing trainz and going with another product. ..enough said.
KrisDeagle
Trainz Community Manager
johnwhelan
Well-known member
Well every time i try to Summit a "ticket" it never seems to get to those of you at the help desk? And My user name IS What you see.I just got trainz 2012 and if THIS is What i am to expect from trainz 2012 as i got in 2010,I tossing trainz and going with another product. ..enough said.
Take it slowly we can probably work you through the problems. First if you have TS12 do you want to just try getting that one to work first? That would probably be the simplest.
If so then since Trainz can be a little finicky I suggest you get the latest drivers for your motherboard and video card first.
Then install it into something like c:\N3V\trainz rather than the default location of under program files which can get you into permission problems if you don't have admin access. Shane probably has a tutorial on how best to install the beast lying around somewhere.
Cheerio John
shaneturner12
Tutorial Creator
I do indeed keep records of things like that - in essence, installing it outside Program Files (x86) or Program Files is the best proceedure. Also have a read of one of my new user guides at http://forums.auran.com/trainz/showthread.php?94275-New-Users-Quickstart-guide-for-first-time-usage-of-TS2009-TS2010-TS12 which details what to do after installation.
Shane
Shane
