Unavailable DLC after Purchase

[Guigames18]

Hello, it's my first time using the forum but i need a bit of help on something if someone could explain to me i would be very thankful. So recently i just bought a C44-9W DLC from BNSF via Steam, Specifically the pack BNSF C44-9W 4772-4877 but i'm unable to download the content on my game, i got in touch with the support and they said that would take a little time for issue to be looked into, but 10 days had passed since i bought it and nothing seems to change, everytime i open the content store on the game and the DLC says "not available" it says its purchased but i can't install it, does anyone had gone trough a similar issue?

 

[pware]

BNSF C44-9W 4772-4877 but i'm unable to download the content on my game

Welcome to the forums.

I don't know the answers to your questions but has N3V support got back to you yet? If not then perhaps give them a reminder (politely).

A few things to note for future reference:

1. You did not state which version of Trainz you are using but the BNSF C44-9W 4772-4877 DLC pack is for Trainz TRS19 and above so I am assuming that you have TRS19, TRS22 or Trainz Plus installed.
2. They (Steam) do not tell N3V who has purchased a DLC pack through them so after making a Steam purchase you always have to message N3V giving the details of your purchase so that N3V can manually confirm with Steam. This you have already done but it is worth remembering for future Steam purchases. You can also purchase the same DLC packs directly from the Trainz Store without the extra message step.

 

[Guigames18]

Welcome to the forums.

I don't know the answers to your questions but has N3V support got back to you yet? If not then perhaps give them a reminder (politely).

A few things to note for future reference:

1. You did not state which version of Trainz you are using but the BNSF C44-9W 4772-4877 DLC pack is for Trainz TRS19 and above so I am assuming that you have TRS19, TRS22 or Trainz Plus installed.
2. They (Steam) do not tell N3V who has purchased a DLC pack through them so after making a Steam purchase you always have to message N3V giving the details of your purchase so that N3V can manually confirm with Steam. This you have already done but it is worth remembering for future Steam purchases. You can also purchase the same DLC packs directly from the Trainz Store without the extra message step.

Hello, thanks for the feedback.
Yes i got in tough with the support immideatly after i saw the error, i explaneid to them wich version i was playing wich is Trainz Simulator 2022, i also gave them my trainz account name, and the name of the DLC and from where i got it from, the next day they replied and asked me to tell my game build i send them too, the next day they confirmed that they received, and said that would take a little whil before the team could see the issue, and i said ok, but 10 days has gone trough, since then i send them messages asking for updates but they are not retorning anymore

 

[Guigames18]

Hello, thanks for the feedback.
Yes i got in tough with the support immideatly after i saw the error, i explaneid to them wich version i was playing wich is Trainz Simulator 2022, i also gave them my trainz account name, and the name of the DLC and from where i got it from, the next day they replied and asked me to tell my game build i send them too, the next day they confirmed that they received, and said that would take a little whil before the team could see the issue, and i said ok, but 10 days has gone trough, since then i send them messages asking for updates but they are not retorning anymore

Oh and by the way, about the Trainz store method, unfortnatly i can't buy from there my only method is steam, i live in Brazil and the Trainz store doesn't have the currency of my country avaliable, so the only way i can get these DLCs is by Steam, even the mods from creators, like RR mods and JR i cant because of the currency.

 

[HPL]

I am from France, the Trainz Store is set on US$ and I can buy without any problem.

 

[Frank_Dean]

Many people buy Trainz products on the gaming company Steam for two reasons:
1. They're usually cheaper than N3V.
2. They accept many different payment methods, which are easier to obtain and manage for countries in Latin America, Africa, and Asia, since N3V requires an associated bank account with PayPal, and many people in those countries don't have bank accounts.