Trainz crashing on boot-up....

[jon157uk]

Can anyone suggest anything here please? I recently bought and downloaded Trainz 12 and Trainz 2010 from Steam and I'm having the exact same problem with both games. Everytime I hit the start button they crash to desktop and leave an error message. I have checked and updated all drivers and directX etc, and my machine passed the pre launch check with all green ticks. The pic below is the error warning I keep getting, can anyone suggest what's causing this please?

 

[shaneturner12]

Hi jon157uk,

Welcome to the forums.

Before I can advise you further you need to register your serial numbers with N3V. This can be done by clicking Planet Auran above, then clicking Serial Number on the left of the page, then filling in the form for each version you have.

Shane

 

[shaneturner12]

Now I can see that you have registered both versions, I can now assist easier.

Firstly, the error indicates a possible memory issue. What are your computer specifications?

Shane

 

[jon157uk]

OK thanks Shane, I've done that now.

 

[shaneturner12]

OK - can you also respond to the query I've just posted? (I can re-post the query if needed).

Shane

 

[jon157uk]

Not sure how much detail you want mate but the basics are:-
Intel Core 2 E6750 @ 2.6MGz
3GBz of DDR2 RAM
Geforce GTX8800 card (768MB)
Windows XP Home (service pack 3)

 

[shaneturner12]

That's enough information at this point.

Firstly, can I verify that your GTX8800 card is up to date driver-wise?

Secondly, try clicking Content on the Launcher with each version in turn to see if you can get Content Manager to appear. If you can, a database repair (File>Extended Database Repair) may help.

Shane

 

[jon157uk]

Yes mate, the graphic card drivers are updated automatically from the nVidia website. I've checked and I am using the latest one. I can get 'content manager' to open OK but for some reason it wont go online despite having it in 'trusted' in my firewall settings.

 

[shaneturner12]

OK. That may be a different issue. I didn't think Nvidia drivers updated themselves, but I'm happy enough to learn something new.

Try the database repair and see if that allows you to run Trainz.

Shane

 

[jon157uk]

OK I've done the data repair but I'm still getting the same crash as shown above, after I click the 'OK' on the message I get an error report file (the send or dont send type) which says 'Trainz has encountered a problem and needs to close'.

Jon

 

[shaneturner12]

OK - now we're getting somewhere.

Somewhere on that screen is an option to view technical details.

Can you click that, then double-click the CrashLog.txt (or similar) file, then copy and paste the first section of this into a post.

Shane

 

[jon157uk]

trainz caused an Access Violation (0xc0000005)
in module DINPUT8.dll at 001b:6ce26324.
Exception handler called in main thread.
Error occurred at 5/6/2012 20:05:30.
c:\program files\steam\steamapps\common\trainz sim 2010\bin\trainz.exe, run by JON.
Operating system: Windows XP (5.1.2600).
2 processor(s), type 586.
56% memory in use.
3071 MBytes physical memory.
1322 MBytes physical memory free.
0 MBytes paging file.
2978 MBytes paging file free.
2048 MBytes user address space.
1945 MBytes user address space free.
Write to location 2c8dc858 caused an access violation.
Context:
EDI: 0x0013f3e4 ESI: 0x04f33470 EAX: 0x04f3507c
EBX: 0x04f34438 ECX: 0x000000ff EDX: 0x00000000
EIP: 0x6ce26324 EBP: 0x0013f3fc SegCs: 0x0000001b
EFlags: 0x00010202 ESP: 0x0013f3a4 SegSs: 0x00000023
Bytes at CS:EIP:
89 4c c3 40 53 e8 05 51 ff ff ff 45 ec ff 45 f0


That's the first part of the error log, is this the section you mean?

 

[shaneturner12]

Yes - that's the right section.

The error seems to have happened in the Dinput.dll file which is DirectInput, part of the DirectX group of files.

Can I get you to update your DirectX using my sticky thread in this forum before proceeding any further. As you are using Windows XP, the web install method is sufficient - just remember to untick the option for the Bing Bar.

Shane

 

[jon157uk]

OK mate, I'll try that now.....

 

[shaneturner12]

Once you have updated your DirectX files, re-try launching Trainz.

Shane

 

[jon157uk]

DirectX will not update, it says that I already have a newer or equivalent version installed.

 

[jon157uk]

Direct X wont update Shane, it says I already have a newer or equivalent version.

 

[shaneturner12]

I had a feeling that may be the case.

In that case, the redistributable version may be able to repair the DirectX files. Be aware that it is a more complex process, so you will need to follow the instructions given in the DirectX update thread for the redistributable version to the letter.

Shane

 

[jon157uk]

OK mate, I'll do that now.....

 

[shaneturner12]

Apologies if it seems to be hard work. It's due to the way Microsoft do their DirectX updating.

Shane