Trainz Common Technical Problems - FAQ (06/11/2012)


Tutorial Creator
Moderators - if this is in the wrong place, please move it to the correct forum, bearing in mind that the information here will apply to several Trainz versions.

Hi Trainzers,

This thread will cover many of the technical-related problems that I usually end up answering. Bear in mind that this is not exhaustive, and I will be adding more as time goes on.


Problem: The setup file is asking for Disc 1 (or similar).
Solution: This usually crops up with digital downloads. Make sure you have downloaded all the files associated with your product, and that they are all saved into the same folder.

Problem: CRC error during installing
Solution: If you are using a disc version, check if the disc is damaged or dirty. For a digital download, re-download the files.


Problem: The patch aborts without warning
Solution: When this happens, there is normally a message just above it describing the problem - common patching errors can be found at

Problem: Blue Screen of Death whilst attempting to install a patch.
Solution: This normally happens to Windows XP Service Pack 2 users - install Service Pack 3 to fix this.

General Operation

Problem: I get an error whilst loading Trainz or Content Manager.
Solution 1: If the error refers to 'unable to communicate', then it means that you either haven't got DirectX 9 installed, or that the settings in the Options box are not suitable for your system.
Solution 2: If the error is a Windows-related error (i.e. program has stopped working) this is usually caused by a graphics card that does not support OpenGL - Intel graphics cards are particularly known for that.
Solution 3: If the error is 'unable to connect to the Trainz Asset Database', then check the <trainz install folder>/Bin/Jetlog.txt file, as this will mention what the problem is.

Problem: I'm unable to use session xxx or route xxx.
Solution: Issues relating to specific routes or sessions are best answered by the creator of the route/session.

Problem: I am unable to save a route/session.
Solution: After verifying that your game is running as administrator, make sure you have registered your serial number with N3V.

Specialised/Privilege-related Issues

Problem: I've got assets that are multicoloured or fully black.
Solution: You have a texture compression issue - see my fix at

Problem: I am using Windows Vista,7, or 8, and my settings keep being reset / I keep losing any changes to routes, sessions, or other assets.
Solution: Run Trainz as administrator - see my guide at

Any constructive comments are appreciated, and yes I will be making periodic updates to this list as and when I sort out answers for other issues.

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