Trains store still can't purchase

[cpspok]

anyone know if they are working on this been trying to buy stuff from there site and keeps telling me to log in and the steps they got about changing password does not work done it 10 times still can't buy stuff in shopping cart .

 

[SRKing783]

I think it's a glitch of some sort, I believe that some steps to fix it may be at the bottom of the login window. So you're trying to purchase some DLC but it won't let you log in? Maybe try resetting your browser or following the steps below:

If that doesn't work I'm not sure what else to do since I've never experienced this issue. You can submit a Support Ticket here, describe your issue and N3V will offer the best help that they can. Hopefully your issue gets fixed! Let us know if there was anything else that was happening or if you already did this

 

[ZecMurphy]

Hi Cpspok
Could you please send a ticket to the helpdesk ( http://support.trainzportal.com/ ) or an email to anewera@n3vgames.com so that we can look into this for you.

Regards

 

[cpspok]

Hi Cpspok
Could you please send a ticket to the helpdesk ( http://support.trainzportal.com/ ) or an email to anewera@n3vgames.com so that we can look into this for you.

Regards

I did and nothing yet came back to this train sim after years even bought the new version now i can not buy anything on the sales page nor nothing what so ever . it even says there are issues but no news or updates on it the fix does nothing .

 

[ZecMurphy]

Good Afternoon Spspok
Unfortunately I cannot see any helpdesk tickets or emails from you regarding this issue. We can only assist with this issue if you contact us directly.

Regards