pottersfan
New member
Hi Guys,
Really sorry to hear the bad news, been a customer for ages ...
(And please don't flame me too bad ...)
Already own TRS2004
Ordered new (All in) Pack of Trainz (TRS2006 & Trainz Classics etc) on 9th December 2007 (from UK - so Euro order) ... Probably not smartest purchase I ever made given the news announced on 13th December!
So, given money went from my CC on 09/12/07 I've done my best to try and make sure someone at Auran gets paid!
Question is: Given I have sent about 6 emails and logged 1 support query ... and received no response at all ... Am I likely to receive my products?
I have alerted creditcard company, but have not yet "formally complained". If someone still at Auran wants to let me know whether anything will ship, then I can "hold fire" on getting the money back from my CC-Company.
Again, really sorry to hear this has happened guys, hope everything works out as well as it can.
Cheers,
pf
Really sorry to hear the bad news, been a customer for ages ...
(And please don't flame me too bad ...)
Already own TRS2004
Ordered new (All in) Pack of Trainz (TRS2006 & Trainz Classics etc) on 9th December 2007 (from UK - so Euro order) ... Probably not smartest purchase I ever made given the news announced on 13th December!
So, given money went from my CC on 09/12/07 I've done my best to try and make sure someone at Auran gets paid!
Question is: Given I have sent about 6 emails and logged 1 support query ... and received no response at all ... Am I likely to receive my products?
I have alerted creditcard company, but have not yet "formally complained". If someone still at Auran wants to let me know whether anything will ship, then I can "hold fire" on getting the money back from my CC-Company.
Again, really sorry to hear this has happened guys, hope everything works out as well as it can.
Cheers,
pf