Just a couple of random thoughts:-
You've allowed TS19 through the virus checker - does that include the Windows firewall? Occasionally, I have had programs that have to be allowed through both!
You're writing in English, but located in Romania, what language is you PC using? It's possible that there's a mismatch between the N3V language settings and your pc ( special characters can have non-standard codes eg I use £, but the US keyboard gives a # for the same keyless)
Lastly, any country restrictions on sending data to Australia?
Keep safe,
Colin