"Your MyTrainz account lacks authorisation for this product"

[GreenNumber23]

Hello, so I've recently updated TRS19 to SP5, but when I put in my login into my Trainz account, it says "Your MyTrainz account lacks authorisation for this product", and when I try to start up Trainz, it says "MyTrainz login failed. Please check your MyTrainz account details (previously Planet Auran) in Launcher > Settings > MyTrainz". Some please tell me how to fix this please!!.

 

[Forester1]

It looks like you need to register your Trainz, then it will show up in your timeline and should work.

 

[dundun92]

If this was purchased from N3V, then it should already show up on your timeline. Did you just purchase it?

 

[Tony_Hilliam]

It may also just be a case of closing the Settings Window and reopening it to see the correct status.

 

[GreenNumber23]

no, I did not just purchase it

 

[GreenNumber23]

wdym mean by register your Trainz, and how do I do that?

 

[jordon412]

wdym mean by register your Trainz, and how do I do that?

Right here: https://www.auran.com/planetauran/register.php

 

[Tony_Hilliam]

You cannot manually register TRS19. Authorisation is through your MyTrainz account.

greennumber23 does not show as having TRS19 registered.

You most likely have it registered to a different account.