hey guys how long dose it take for auran to look at my Ticket

[brent9696]

cuz i made a a account on http://www.simulatorcentral.com and i get a fct and i dont know that auran ran that site to so my other account has my trainz sim 12 on it

 

[shaneturner12]

It depends on which department you sent it to, as the different departments have different response times.

Shane

P.S. Welcome to the forums.

 

[brent9696]

thank you man for the welcome

 

[shaneturner12]

It's OK - just out of interest, which department did you submit your ticket to?

Shane

 

[brent9696]

ORDER/SHOP

 

[shaneturner12]

That should only be 2-3 days, although it can take up to 5 days.

Shane

 

[brent9696]

thak sucks my download is so slow i dont want to wait that long

 

[shaneturner12]

Helpdesk do have a lot of people to sort out.

Keep checking on the View Tickets page for any updates.

Shane

 

[brent9696]

thats what im doing refreshing the page

 

[shaneturner12]

Bear in mind that N3V is not a 24 hour company and is based in Australia.

Shane

 

[brent9696]

thats ture

 

[brent9696]

do you know what time they open

 

[sniper297]

In the morning? :hehe: I'm in the central US, the time in Sydney is 14 hours ahead of Central Standard Time, so it's currently 3:50 AM tomorrow morning in Sydney, so they're probably asleep right now.

https://www.auran.com/planetauran/AT_display_tickets.php

Check there and see if you activated the first class ticket.

 

[brent9696]

no i have not yet activated the first class ticket cuz i made a account on http://www.simulatorcentral.com and i bought the first class ticket i see it but now i have one account that has trainz sim 12 and the other account has first class ticket

 

[sniper297]

Hold it, got that wrong, that's western Australia, pretty sure N3V HQ is in eastern Australia.

http://www.worldtimezone.com/

Currently it's noon in San Francisco, 1PM in Denver, 2PM in Chicago, 3PM in New York, 8PM in London, 7AM tomorrow morning in Sydney.

 

[brent9696]

i hope they see it soon then

 

[sniper297]

"now i have one account that has trainz sim 12 and the other account has first class ticket"

Okay, that's the kind of mistake only the help desk can fix. Assuming normal business hours opening at 9AM, should be about 2 more hours before they plug in the coffeemaker and trip over the extension cord that makes the download station go offline. :hehe: Check your email occasionally but keep in mind that they answer tickets in order, if there's a backlog it could take 2 or 3 days before you get a response.

 

[brent9696]

i hope there is not a long list of Tickets cuz it takes along time to download stuff

 

[ZecMurphy]

Good Morning Brent9696
We aim to reply to tickets within 24-48 hours, however in some cases where we might get a large number of tickets, we may take up to 5 business days to reply to your ticket. At this time, though, we are currently looking at about 24-48 hours for new tickets

Regards

 

[brent9696]

ok thank you i hope its 24 to 48 hours cuz my download speed is so slow