J josefdoc Member Jun 9, 2015 #1 Hi, I submitted a ticket to the helpdesk and it says it was closed and resolved but I can't view the ticket. Thanks!
Hi, I submitted a ticket to the helpdesk and it says it was closed and resolved but I can't view the ticket. Thanks!
S shaneturner12 Tutorial Creator Jun 9, 2015 #2 You should be able to - click Helpdesk above, then login, then View Tickets, then the name of the ticket you want to view. Shane
You should be able to - click Helpdesk above, then login, then View Tickets, then the name of the ticket you want to view. Shane
J josefdoc Member Jun 9, 2015 #3 Hi Shane, I'm already logged in, there dosen't seem to be any content relating to the ticket and for some reason it's marked as closed. Thanks!
Hi Shane, I'm already logged in, there dosen't seem to be any content relating to the ticket and for some reason it's marked as closed. Thanks!
S shaneturner12 Tutorial Creator Jun 9, 2015 #8 Just had another look myself - you have to click the title of the ticket which is just above the ticket ID. Shane
Just had another look myself - you have to click the title of the ticket which is just above the ticket ID. Shane
J josefdoc Member Jun 9, 2015 #9 That was the problem, I didn't click the title I was trying to click the ID first. Thanks for the help, it's greatly appreciated! Last edited: Jun 9, 2015
That was the problem, I didn't click the title I was trying to click the ID first. Thanks for the help, it's greatly appreciated!
S shaneturner12 Tutorial Creator Jun 9, 2015 #10 No problem - even I had to re-check on that one. Shane
