Could not post HELP ticket

[paperpusher]

Last nite, I felt I should post a Help Desk ticket for the bug on the non-switching track junctions.
Tried several attempts. I downloaded three small cdp's and a note of what I was complaining about.
The help ticket refused to let me submit (the green submit button) remained faded.
I also got a pink message that it was not the 'correct department' for the help ticket. I tried several variations
and still no luck. (if anyone who monitors the Help desk the problem is on the forum as Track Switch problems.).
very frustrating...

 

[ZecMurphy]

Hi Paperpusher
Please ensure that you have correctly followed the troubleshooter, otherwise you will not be able to submit a ticket. It's possible that there may have been an issue with the server when you tried to submit your ticket; please try submitting again and see if you still see this issue.

Please note that the helpdesk can only take limited action on bug reports. I would recommend that you try submitting a bug report via our bug report form (found at https://n3vgames.typeform.com/to/xRdryu ) as this will allow our team to look into this directly.

Please note, it's possible that this issue may be resolved in the coming TANE SP3 update. If you wish to try your route in the current beta test version, then you can do so by following the steps outlined in the following link (this will include creating a 'copy' of your TANE installation for the beta version): https://n3vgames.typeform.com/to/rGynng

Regards