Article: TS12 SP1 Hotfix 2 now available.

[Tony_Hilliam]

Hi Razor. It always puzzles me why people would think that no news is bad news. I know we could communicate more, and we could certainly tell you every day that "we're working on the issues as fast as we can" and we can even tell you "there will be a fix soon". We understand your frustration and we are frustrated too trying to replicate the issues that some people are having. So rather than being on "ignore" we are in fact working on "spend our time trying to identify the issues, replicate the issues and solve the issues. Currently we do not have a reliable repro in house of "freezing" or Content Manager "hangs".

We have fixed some issues and will be releasing a hotfix most likely next week. However, we are also putting the next patch through extra testing to make sure nothing new is broken. If we released the fix now, instead of the "N3V are ignoring us" we could be getting "the next patch is worst than the last one".

Unfortunately we live in an age where there are a myriad of hardware systems and software packages that result in some systems behaving vastly differently to others. If our systems were displaying the same behaviour that SOME users are reporting, then we wouldn't have released any patches as yet.

Let me stress that we recognize that there are issues and we are working to resolve them as fast as we can.

The best thing people that could happen from our position is for people having problems figuring out what configuration on their system is causing the problem. Does turning off some Malware system resolve the pausing? Disconnecting from the internet? Who knows what else may be the cause that some people are seeing different behaviours to others.

 

[John7780]

This is the first time I have ever posted to a forum so please forgive any mistakes or breaches of etiquette. As a pensioner I have enjoyed very many hours building layouts over the various incarnations of Trainz starting with 2006 through 2009, TS10 and now TS12. All was well with all my previous upgrades and I even managed to get the big upgrade to work. Hot patch 1 happened ok so I was feeling brave (my computer knowledge is not very extensive to say the least) and I tried Hot patch 2. Here the wheels came off. I had some kind of problem which left my computer hanging for a very very long time and I eventually resorted to Cntrl, Alt, Delete and looked in Task Manager to find that Trainz was not responding and I had to end task. I then tried again only to find that the build number had not moved on to the latest but the patching program thought I had upgraded. I have tried restoring to previous dates (no good) and downloading the program again and updating it (no good). At first I could get to my routes but they wouldn't save to content manager, now when I start up Trainz no routes appear but the cpu appears to be working for a long time without any result. I see that a new hot fix is due next week but as I have come unstuck on the last one I don't suppose that this one will work on my machine either. Can anyone help please?

Regards

John (please remember I'm only a simple sole so simple answers please if they exist)

 

[shaneturner12]

Welcome to the crazy world of Trainz and of course these forums.

There are two possible issues going on here. Regarding the no routes showing, the fix may be as simple as clicking a yellow star at the top of the Routes screen.

However, if you are saving a route but it's not appearing even after trying the advice I have given in the sentence above, it's likely that a permissions problem is existing. To fix this, I have a tutorial at http://trainz.shaneturner.co.uk/tutorials/index.php?page=running-as-administrator.

Shane

P.S. The link above goes to my personal tutorial site, which covers quite a few things that may help you with Trainz (it's helped plenty of other Trainzers).

 

[pdkoester]

Hey Tony_Hilliam,

could you or someone over there please post the specifications of the computers you use? CPU, GPU, amount of RAM, operating system, soundcard onboard or not, amount of RAM, type of harddrive and configuration? Also, this just an idea, when trying to reproduce the problems, you should inquire more about what route was used, what mode it was used in, and what asset(s). With that information, acquire that same route or asset, from the person(s) with problem(s), and then try to reproduce it. That might make more sense, and have a better chance of recreating the issue(s) for testing. I myself have it working fine, SP1 and both patches, and seem to have more problems with third party content.

Thank you to the Aurans: http://www.youtube.com/watch?feature=player_embedded&v=mUEjNsAc6uw

Paul

 

[John7780]

Thank you Shane for your reply

Welcome to the crazy world of Trainz and of course these forums.

There are two possible issues going on here. Regarding the no routes showing, the fix may be as simple as clicking a yellow star at the top of the Routes screen.

However, if you are saving a route but it's not appearing even after trying the advice I have given in the sentence above, it's likely that a permissions problem is existing. To fix this, I have a tutorial at http://trainz.shaneturner.co.uk/tutorials/index.php?page=running-as-administrator.

Shane

P.S. The link above goes to my personal tutorial site, which covers quite a few things that may help you with Trainz (it's helped plenty of other Trainzers).

I have gone back into Trainz and went to "select a route". After several minutes some of the routes appeared in the list but not the ones I have created. There is no "yellow star" at the top of the list, it appears to be greyed out. I tried clicking on it just in case but nothing happens. I tried opening one of the routes that did show in the list but again nothing appears to happen. I turned off my anti virus, still nothing. I have tried your tutorial and the only thing I say which seemed to cover my situation covered problems with patches. This seemed to suggest that if you have the kind of problems I had the only solution is to re-install the program. I tried that but couldn't then update the old version to the next generation let alone bring it up to date. Does this mean that I have lost my route and my game?

Regards

John7780

 

[Razor01]

Hi Tony,

Thanks for the reply. I know you are all working hard on things - that is not the point. The point is communication. It does not take a long time to post in the opening forum every couple of days or so and giving your users/customers an update. It does not have to be complicated.

Like just now when you wrote:
"We have fixed some issues and will be releasing a hotfix most likely next week. However, we are also putting the next patch through extra testing to make sure nothing new is broken. If we released the fix now, instead of the "N3V are ignoring us" we could be getting "the next patch is worst than the last one"."

This keeps your customers in the loop. It probably took you 1 minute to write it. I know in a very basic way where you are at, and that I shouldn't be expecting anything this week but will look next week. In the meantime, I can plan my time around other things.

My main problems are refresh rates (major hesitations) and the lack of being able to use multiplayer. This is frustrating because I'm in the middle of 100's of hours of route/session building a multiplayer route but don't know if what I would work on now would be useless when things are back up and running. So I stopped working on it.

As I mentioned in another post, my SP1 install went really well on a new install of Trainz 2012, then the hotfix patches both went well and I can play a single player game ok, except for the major lag/hesitations/redraw problems.

Anyhow, thanks very much for the update. The quote above is exactly what I think a lot of users are looking for on perhaps a bi-weekly basis. Perhaps some reassurance that if we are working on maps/sessions etc., they should work fine once things are going normal again. This quote should be on the opening Forum page so anyone logging in sees where you are at.

Anyhow, I'll see what comes out next week and look forward to a few updates from one of you each week or so.

By the way, this comes from a user who is not a real techie, and doesn't really know how to send you all the stuff you need to determine what was running when a particular problem occurred.

Thanks again for the update.

Regards,
Razor01

 

[shaneturner12]

Not necessarily, although the solution is a bit technical.

Did you try the advice given on the Running as Administrator page?

Also, if it has not patched for some reason, that is also a concern.

Shane

 

[RHeness24]

Mine did not download even with the antivirus program off nothing and my original build does not work cause it freezes up on me I could use some help.

 

[louding]

When installing the Service Pack 1 patch, it only installs half way and won't finish it completely.
What to do? Any suggestions by anyone?
Thanks in advance.
louding.

 

[leandrobrn]

I'm disappointed in is updated.
Several problems still remain.
Der that had reviewed before publishing.
I'm also having serious problem freeze. already been done the repair, but is slow. before everything was fine, no problems.

My problems are partially solved

 

[pcas1986]

When installing the Service Pack 1 patch, it only installs half way and won't finish it completely.
What to do? Any suggestions by anyone?
Thanks in advance.
louding.

That seems typical of the problem I had. Make sure your anti-virus and firewall are disabled. Disconnect from the internet if it bothers you having them off.

SP1 does take a long time to patch anyway - i.e. hours. Hotfix 1 and 2 only take a few mins.

 

[John7780]

Not necessarily, although the solution is a bit technical.

Did you try the advice given on the Running as Administrator page?

Also, if it has not patched for some reason, that is also a concern.

Shane

Hi Shane

Yes I have tried running the program in administrator mode without success. Nothing is any better. Even getting from the transition screen to the screen with the routes index on it takes over 5 minutes (I'm running an Intel Quad core i7 at 3.4Ghz so that's a very long time.. it used to be virtually instantanious!). I'm very lucky to live in an area with 120Mbs download speeds and no limits, is there something I can download to get things back to normal? As previously mentioned I have tried re-downloading the program using my original licence code but that just gets me a very old version of the program that I don't seem to be able to patch (the patcher will not let me because it seems to know that I have a newer version.

Regards

John

 

[shaneturner12]

Only thing I can suggest at this point is to do a clean reinstall. If you have created any content, you will need to back up <trainz install folder>/UserData to a safe location first.

One of my tutorials in the thread in my signature covers how to remove Trainz completely using Revo Uninstaller.

Shane

 

[John7780]

Only thing I can suggest at this point is to do a clean reinstall. If you have created any content, you will need to back up <trainz install folder>/UserData to a safe location first.

One of my tutorials in the thread in my signature covers how to remove Trainz completely using Revo Uninstaller.

Shane

Thank you for your time and your advise. I will follow this suggestion and hope that I will be back to normal at the end of it.

 

[shaneturner12]

No problem. You will probably find my tutorials helpful in other technical-related areas as well.

Shane

 

[John7780]

No problem. You will probably find my tutorials helpful in other technical-related areas as well.

Shane

I followed your advice and did an advanced uninstall of Trainz using the software you suggested and am pleased to be able to report that I have got back to the first hot fix. I have tried 3 times to update to the 2nd hot fix but it just will not happen for some reason. It goes so far and then hangs (I left it for 23 hours just to be sure!!). Having reconstructed back to the 1st hot fix 3 times I think I will stick where I am. Content Manager seems to be very unpredictable but other than that everything is reasonably workable.

Thanks again for you help.

 

[shaneturner12]

One question - are you installing the SP1 and hotfixes before you add in any saved content, and with your antivirus software's realtime scanning turned off?

Shane

 

[rivorails]

OK People, can someone tell me what folder to put all the updates in. I am not as smart as some and age near 60. Thanks. You can either leave a message here or if you like email me at : gehope@tpg.com.au

 

[pcas1986]

I had the same problem and it worked for me by turning off the Windows Firewall as well as the anti virus. And CM is quite OK for me although CCP is a basket case. (100's of non errors)

 

[pcas1986]

OK People, can someone tell me what folder to put all the updates in. I am not as smart as some and age near 60. Thanks. You can either leave a message here or if you like email me at : gehope@tpg.com.au

I have a downloads folder which isn't the default and a sub folder in there called "new downloads". I just park them in them and later I will move them to a special Trainz backup folder. That folder gets an offline backup occasionally.

Many of us are well past 60. :hehe: