Unable to download assets - stuck on "Searching asset" screen.

I am using a "first class ticket" that I bought on 25th August to download assets on my copy of Trainz 2019. I've been away from 26th August until today, and as soon as I get back and try downloading any assets, it gets stuck on the screen with "Searching asset" and the download does not take place. I've been looking at this for more than 10 minutes and it happens with every asset I attempt to download. Now there's been an error "Unable to contact server". Anyone know what's happened and why?

I been trying to get my username and password for weeks now. Bumming me out. RJArtim

Have you entered your username and password in the settings section of the launcher screen?

This link provides status history and doesn't show any issues. It could be an issue between your ISP and our server - I'd just retry and if everything isn't working as expected, send your details to helpdesk.

http://www.auran.com/planetauran/FTP_Status_Log.php

Seems like it hadn't "remembered" my log-in details because I'd been away for some time. Working again now, thanks.