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Thread: Unable to Install off Disk 1 TRS2019

  1. #46
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    Tony;
    I have tried what you said and it did not work, also tried older disk's of trainz and they work fine. I did contact support and got a reply but what they suggested did not work. Maybe I have a bad disk?
    Textrain

  2. #47
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    It is possible there are some faulty disks (we had a few issues many years ago with one batch of dual DVDs). Please advise helpdesk of the steps you've tried and they'll arrange a replacement from our pre-tested set of disks. Ideally we'd like your disks back so we can also check and return them to our supplier to compensate us for all the frustration caused.
    Tony Hilliam

    Got questions about TRS19? Click here for TRS19 FAQs

    Looking for answers to in-game functionality? Click here for help

  3. #48
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    After further testing on several different machines, we have yet to find a disk that does not allow copying the data to disk (we're 10 for 10 full installs without an error).

    While this doesn't help those with problems, it also increases the likelihood that replacement disks will have the same problem (on the systems showing faults currently).

    I don't doubt at all that some people are having issues, but it would be great to figure out why some can't copy from disk while others can without any problem.

    1. Confirm that your Windows version is up to date.

    2. Run an "MD5" check on the files
    (Download this freeware - http://www.winmd5.com/)

    Run the program and get the MD5 "hash" and compare your results to these two files:

    F:\UK Content Disk 1\sc484s.tzarc
    beb5c2c8289af25c4025833e36b36915

    F:\UK Content Disk 1\sc484f.tzarc
    6ad044c2304f1800b58440cea29f13a8

    Note - this larger file will take a few minutes to be read.

    This will tell us:
    (i) whether the data can be read (in which case we can hopefully find a way to copy it off the disk)
    (ii) whether the file is corrupt

    If they match, try dragging the 484s file to your desktop and confirm if it copies.

    3. Type "System Information" into the Windows search magnifying glass (next to your Start icon)
    - Click on CD-Rom
    - Find your Media Type (e.g. DVD Writer)
    - Find your Name (e.g. Asus DRW-243DST SCSI DDRom Device)
    - Provide this information to us here of through helpdesk.

    4. https://www.techwalla.com/articles/h...th-read-errors
    Last edited by Tony_Hilliam; June 18th, 2019 at 05:14 AM.
    Tony Hilliam

    Got questions about TRS19? Click here for TRS19 FAQs

    Looking for answers to in-game functionality? Click here for help

  4. #49
    Join Date
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    Quote Originally Posted by Tony_Hilliam View Post
    F:\UK Content Disk 1\sc484f.tzarc
    6ad044c2304f1800b58440cea29f13a8
    ; <NULL> trs19-beta: 2652
    ; <NULL> 1560852712099: Client refresh complete
    - <NULL> TADCopy> Unable to copy file j:/uk content disk 1/sc484f.tzarc to G:/Program Files/N3V Games/Build Release/packages/sc484f.tzarc (err 0x000003ee)
    - <NULL> Installation of the content package 'sc484f' failed due to immovable existing data.

    J:\UK Content Disk 1\sc484s.tzarc
    beb5c2c8289af25c4025833e36b36915
    J:\UK Content Disk 1\sc484f.tzarc
    605b1e32804751d428792cc19677157 Fail

    Media Type DVD Writer
    Name HL-DT-ST DVDRAM GP60NB50 USB Device
    Manufacturer (Standard CD-ROM drives)
    Status OK
    Transfer Rate -1.00 kbytes/sec
    SCSI Target ID 0
    PNP Device ID USBSTOR\CDROM&VEN_HL-DT-ST&PROD_DVDRAM_GP60NB50&REV_PE00\KOSH5AE0618______ ___&0
    Driver c:\windows\system32\drivers\cdrom.sys (10.0.17763.1, 162.00 KB (165,888 bytes), 15/09/2018 5:28 PM)
    Last edited by BuilderBob; June 18th, 2019 at 05:45 PM.

  5. #50
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    J:\UK Content Disk 1\sc484f.tzarc
    605b1e32804751d428792cc19677157

    This disk check never finished as it got half way and then never finished its like it stalled.

    K:\UK Content Disk 1\sc484s.tzarc
    beb5c2c8289af25c4025833e36b36915

    Drive K:
    Description CD-ROM Drive
    Media Loaded Yes
    Media Type DVD Writer
    Name TSSTcorp DVD+-RW TS-H653G
    Manufacturer (Standard CD-ROM drives)
    Status OK
    Transfer Rate -1.00 kbytes/sec
    SCSI Target ID 0
    PNP Device ID SCSI\CDROM&VEN_TSSTCORP&PROD_DVD+-RW_TS-H653G\5&119CFC14&0&000000
    Driver c:\windows\system32\drivers\cdrom.sys (10.0.17763.1, 162.00 KB (165,888 bytes), 9/15/2018 3:28 AM)
    Last edited by constar261; June 18th, 2019 at 01:21 PM.
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  6. #51
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    Excellent - thanks for your assistance with that. It's interesting that they both are corrupt in the same fashion (same checksum error).

    Please contact helpdesk for replacement disks (or use the in-game downloader if you prefer).

    Also, did anyone end up NOT being able to install the game? Please contact helpdesk with your details.

    Frankpw - I assume you're on a Mac? That message is Apple being over zealous - copy the installer to a different folder should fix the problem.
    Last edited by Tony_Hilliam; June 18th, 2019 at 08:14 PM.
    Tony Hilliam

    Got questions about TRS19? Click here for TRS19 FAQs

    Looking for answers to in-game functionality? Click here for help

  7. #52
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    Hi Tony,
    I am windows 7.

  8. #53
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    Quote Originally Posted by frankpw View Post
    Hi Tony,
    I am windows 7.
    When does it show this error?
    Did it install ok?
    Does your hardware meet the minimum spec?
    Tony Hilliam

    Got questions about TRS19? Click here for TRS19 FAQs

    Looking for answers to in-game functionality? Click here for help

  9. #54
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    Hi Tony,
    I have a open ticket with the help desk.
    waiting for an answer to my last message.
    Frank

  10. #55
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    Hi Frank
    I have just checked your ticket on the helpdesk, and a reply was sent to your ticket on the 18th of June 2019 at 11:03 AM (AU EST). IF you have not received this, then you can also access it by logging into the helpdesk ( http://support.trainzportal.com/ ), and then clicking on ''My Tickets", then click on the ticket that you wish to view.

    Unfortunately we do sometimes find that the reply emails from the helpdesk don't make it through, we have not yet found the cause of this, however we believe it may be due to some email providers blocking some emails as spam, since the emails are generated by the helpdesk software.
    Zec Murphy

    Customer Support Rep
    N3V Games (Auran)

    *Please do not use Private Messages for support. Support can only be provided via the helpdesk, or via the forums.

  11. #56
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    Hi Zec,

    I have sent 2 replies to your message.
    I did all that you said . When I tried installer got the not responding message.turned off the anti virus.
    A large documents window appeared. in the top margin please insert disc 1.
    hidden underneath was the installer,which was stopped part way through checking target.
    When I checked it had created a folder TS19 ,in which were the dll files.
    Frank

  12. #57
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    Update.
    Tried a different drive, got as far as copying payload data.
    It sat there for 2 hours and did nothing.
    Checked theN3V Games folder it is empty.
    If anyone has any idea what I might be doing wrong please let me know.
    Regards Frank

  13. #58
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    "frankpw" Try inserting disc 2. I had similar experience. Check to see if another window has opened asking for insertion of disc 2.

  14. #59
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    Hi boliver,
    thanks for the suggestion, unfortunately nothing happened.
    Regards Frank

  15. #60
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    Hi Frank,

    I had trouble installing as well and in the end I firstly disabled my anti virus software, then created a folder on the desktop and copied the files from the dvd into that folder and then installed from there. But make sure you have plenty of room on your 'C' drive and also the destination drive. When installing it will take some time and appear as thought nothing is happening but let it go and it will eventually install ok.
    Cheers

    Ron

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