Reading about all the various software issues in this thread brings a fear that I might stumble across one of these. Complex restoration processes only serve to expose the customer to more problems since an error here will bring another string of inputs needed to fix the new problem before returning to the original problem.
There are two costs that emerge: The people time to help the customer with arcane remedial procedures and the other is customers leaving or new customers being put-off by the complexity and frequency of problems.
As I mentioned, I really dread the day I have to go through one of these process, make an error, and dig my hole deeper and deeper. I also fear as the product becomes more intertwined with commercial packages used to implement new features that their issues will bleed into Trainz and impact customers.
Right now I just ignore "free" stuff available for Silver download. I feel for those who who spent money only to become entwined in things unique to their purchase and financial support.
There are two costs that emerge: The people time to help the customer with arcane remedial procedures and the other is customers leaving or new customers being put-off by the complexity and frequency of problems.
As I mentioned, I really dread the day I have to go through one of these process, make an error, and dig my hole deeper and deeper. I also fear as the product becomes more intertwined with commercial packages used to implement new features that their issues will bleed into Trainz and impact customers.
Right now I just ignore "free" stuff available for Silver download. I feel for those who who spent money only to become entwined in things unique to their purchase and financial support.
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