Useless First Class Ticket

[ffccnn]

How long do I have to wait to have my FCT working? I see my bank account showing that my credit card has been charged. In my profile they say that my FCT will expire Nov 06, 2010.
I haven't been able to download one byte since I paid for my FCT not even at the 4 Kps speed.
Seems that Auran or whoever got my money is already discounting days for a service that hasn't yet started.
Unfortunately, that company is not here in USA to make them accountable for

 

[geoffwilliams]

It sometimes takes a while for the activation process to occur. Being a week-end I'm not sure if it will be done before Monday.
I assume that you have opted to activate it in your profile.
Geoff

 

[sterrett]

It's a silly question, but have you "Activated" your First Class Ticket?

Go to PLANET AURAN and Log In

Then when you are logged in, go to "Download Tickets" (column on left)

You should see the First Class Ticket you bought listed with the word "Activate" by the side of it.

Just click on the "Activate" and that's it! Bob's Your Uncle!


If you have already done that, then sorry for teaching Grandma to suck eggs but I just wanted to be helpful!


All the Best

Ian

 

[ffccnn]

Thanks for your quick responses. I have already done the activation. I am getting this message when I tried to download something: "Unable to download, the server appears to be full, please try again later..."

Really fustrating....:'(

 

[PerRock]

http://support.auran.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=43&nav=0,6

 

[fran1]

Thank you for the info, i have the same problem. it makes you think you have wasted your money.

 

[ffccnn]

Nope, nada, nothing, same stupid yellow message . Thanks for the info anyways....what a ripoff!

 

[Gandalf0444]

Nope, nada, nothing, same stupid yellow message . Thanks for the info anyways....what a ripoff!

Wait a day or so. It will begin to work. Some people it works right away,others it takes a few hours, and others a day. So please know what you are talking about before you go off saying that this is a rip off. Don't say that you will have 1 less day because it didn't activate,because you usually keep the same speed for a day or 2 after it expires therefore balancing it out.

 

[fran1]

Gandalf,
My ticket was bought last night. Activated last night. showed on CMP at say 00.30 hrs. All done through the internet.
Once it shows on CMP as active should then the download speed not be at the level expected.
Personally I thought it would take 24 hrs for FCT to work.
Maybe Auran should tell folk it will take up to ??hrs for the expected speed.

 

[meatloaf747]

Make sure your user name & password is in CMP settings. Even if they are in there, click on "SAVE" This sometimes resets things in your a/c. (I'd even turn off some of the filters you don't need running, then click on "save" again).
Worth a try. Good luck.
Cheers, Mac...

 

[Gandalf0444]

Gandalf,
My ticket was bought last night. Activated last night. showed on CMP at say 00.30 hrs. All done through the internet.
Once it shows on CMP as active should then the download speed not be at the level expected.
Personally I thought it would take 24 hrs for FCT to work.
Maybe Auran should tell folk it will take up to ??hrs for the expected speed.

Indeed you were one of the lucky ones then. But that does not mean it is effective as far as the download speed. It took my old FCT about 6 hours for CMP to recognize it, then took the rest of the day to get the actual DL speeds. When your CMP does not recognize the FCT or the DL speed I found it is best NOT to download anything.

 

[Originalwelshborder]

Fran1:

Have you read the info at the link given in PerRock's reply?

They do tell you, it's 24 hours. Probably longer over a weekend so perhaps you should read it as 24 normal working hours, and remember Auran are in Australia.

and for ffccnn:

If FCT's work for several thousand other users perhaps it will work for you.....the problem may be that your firewall or anti virus settings are not letting data through.

 

[fran1]

Indeed you were one of the lucky ones then. But that does not mean it is effective as far as the download speed. It took my old FCT about 6 hours for CMP to recognize it, then took the rest of the day to get the actual DL speeds. When your CMP does not recognize the FCT or the DL speed I found it is best NOT to download anything.

I will wait with baited breath for this leap into the future and not complain yet.
However I'm now on 23 hrs from activation. Is all this business not automatic, as in computer controlled.

 

[ZecMurphy]

As per the knowledgebase article, if the methods described in there do not work, then please leave a ticket on the helpdesk. Please allow a number of days for us to reply, as we are currently extremely busy (expecting another 120 tickets tomorrow morning...).

Thank you for your patience.

 

[deeelare]

We are talking to a new member with 4 posts , and he is already talking ripoffs , what will he be posting after 40 post ?
I suggest he chill , read , and learn --

My thoughts --- ,DLR

 

[illinoiscentral]

We are talking to a new member with 4 posts , and he is already talking ripoffs , what will he be posting after 40 post ?
I suggest he chill , read , and learn --

My thoughts --- ,DLR

I agree with deeelare here,
Chill, read and LEARN!

By the way Dave, nice "no BS approach" to that post.
You have an excellent way of putting the truth.


Cheers,
Woody

 

[fran1]

As per the knowledgebase article, if the methods described in there do not work, then please leave a ticket on the helpdesk. Please allow a number of days for us to reply, as we are currently extremely busy (expecting another 120 tickets tomorrow morning...).

Thank you for your patience.

No problem and thanks for the reply.

 

[ffccnn]

Nov. 09, 6PM, US Eastern time, My FCT is not working yet, same message "Unable to download, the server appears to be full, please try again later..."How much more time to wait for that service already paid for?

 

[geoffwilliams]

We are talking to a new member with 4 posts , and he is already talking ripoffs , what will he be posting after 40 post ?
I suggest he chill , read , and learn --

My thoughts --- ,DLR

Perhaps we should give him the benefit of the doubt. I think we have all been there and frustrated at one point or another.
Geoff

 

[swdw973]

Well, I purchased one, activated it, and then downloaded a bunch of stuff Sunday. I keep getting the same server full message today that the original poster is getting. I can download via FTP full speed with the ticket recognized as valid.

Have reset CM in TS2009 more than once per the instructions.

It's been less than 24 hours, but it was working fine from about 7 pm yesterday (Nov 8) until this morning. The fact ftp works makes me wonder why CM is having a problem.

What is irritating, and I will be contacting them about this, is I purchased the ticket on Nov 8th U.S. time which is Nov 9th AEST and the activation date is listed as Nov 7th?

This is not my first ticket with them and I had none of these problems in the past.

As for deelare's and Woody's posts, being pompous is not telling the truth. It's just irritating.