TRS19 disappearing

neilsmith749

Well-known member
So, this has happened a few times now, and I'm baffled. I'll turn on my computer, and TRS19 is simply gone from my computer. The start icon is gone, and any of the CDP's I had stored on the desktop are all just showing as white, unknown documents.

I've reinstalled it a few times, but something is definitely not right here. I've run virus scans, malware scans and spyware scans, and everything comes back clean.

Has anyone else noticed this????
 
Hi Neil,

Not a problem here.

What about other programs?

Do you have TRS2019 installed on another drive besides C: ?

This sounds suspiciously like something, meaning hardware as in hard drives, is failing or has failed.
 
I've actually got it on my D drive, as well as backed up on an external drive. No other problems seem to be affected. Maybe there is something corrupted in the program as well? I'm getting pretty fast at restoring this problem now - got it down to about 45 minutes! haha
 
I've actually got it on my D drive, as well as backed up on an external drive. No other problems seem to be affected. Maybe there is something corrupted in the program as well? I'm getting pretty fast at restoring this problem now - got it down to about 45 minutes! haha

The backups are a good thing!

Fast restores means you've become an expert! :D

It's a weird problem that needs looking at. Maybe a glitch somewhere... a one off problem, perhaps, but things like this don't sit well with me either.

You might want to run this just in case.

https://www.hdsentinel.com

Their free version works just as well for our needs as the full one so there's no need to purchase it unless you want to.
 
Also as well as HardDisk Sentinel, comes highly recomended, check your connections to the drive, they can work loose and cause a now you see me now you don't issue, SATA leads without clips are the usual suspects!.
 
Also as well as HardDisk Sentinel, comes highly recomended, check your connections to the drive, they can work loose and cause a now you see me now you don't issue, SATA leads without clips are the usual suspects!.

I just ran into that after I posted. I noticed a data drive was missing when it shouldn't be. A prompt check of things found the cable was loosened up on its own. I need to go through my box of cables and dig out some with clips. I know I have some in there from previous system builds.
 
And....it's gone again!!!! When I started up the computer, all the icons were on the screen as normal. I checked my email, then noticed that the launch icon for TRS19 was gone, and all the desktop CDPs were white, unknown documents again.
I ran the HardDisk Sentinel, and it said everything was fine. I also looked at the hard drive connectors, and they seemed to be intact, though my knowledge of the inside of a computer is very limited. Strange days indeed! I'll keep you guys posted if I come up with anything. Thanks for the suggestions!
 
Update - I noticed at one point somewhere along the line that something or other was "damaged", so I think I'll delete the program entirely and start fresh. I'll keep the "TRS19 CONTENT" folder, and hope that the problem doesn't lie in that. Fingers crossed....
 
So, this has happened a few times now, and I'm baffled. I'll turn on my computer, and TRS19 is simply gone from my computer. The start icon is gone, and any of the CDP's I had stored on the desktop are all just showing as white, unknown documents.

I've reinstalled it a few times, but something is definitely not right here. I've run virus scans, malware scans and spyware scans, and everything comes back clean.

Has anyone else noticed this????

Have you checked your file associations? What happens if you right click a cdp and try "open with?" Does TRS19 show as an option? And is "TRS19" retaining it's "exe" file extension? It sounds like Windows is losing the fact that TRS19 is an executable (exe) and it does not know that the CDP's are to be associated with it. ??? (I'm a Mac guy much more than a windows guy.)
 
Have you checked your file associations? What happens if you right click a cdp and try "open with?" Does TRS19 show as an option? And is "TRS19" retaining it's "exe" file extension? It sounds like Windows is losing the fact that TRS19 is an executable (exe) and it does not know that the CDP's are to be associated with it. ??? (I'm a Mac guy much more than a windows guy.)

Naw - TRS19 doesn't show up as an option to open those CDPs. I've had numerous downloads of the program that may have somehow conflicted with each other, and perhaps damaged some of the files. I've deleted just about all of the TRS19-related stuff, and re-downloaded a (hopefully) fresh, clean version. We'll see......
 
I hope you can sort this issue out as there’s nothing worse than having these sorts of problems. Plus I hope this doesn’t affect your next UMR release! I’m so looking forward to your next release!

Take care,

Craig
 
Hmm, only one program and associated files and nothing else is affected. That would be a very discriminating harddisk failure to not affect anything else. Is your antivirus being too aggressive? Does it think Trainiz is something to remove?
 
Just to chime in. A month ago this same problem started at my computer too. It started after the last big update of Windows 10. If I boot the computer from cold state then everything is ok. But when I restart (some updates of course require a restart) then my D: drive is sometimes gone. Then after shutting down entirely and them booting up it is back. D: drive is healthy as I did all the necessary disk checks. This problem is probably not Trainz related. It is irritating because if it happens I also have to reset the paths to my games Steam Library.

My suspicion is that it has something to do with Windows10.
 
My TRS19 Platinum original build 105100 began to crash to the desktop on me a few days ago. At first, I could drive or survey for some time before something or other closed the program without warning. After a few of these crashes, which began to happen sooner & sooner after starting the program, TRS19 began a database rebuild when started. This rebuild never finished but (initially) once more crashed the program to the desktop.

After attempting to start the program perhaps 3 or 4 times, with the auto database rebuild beginning but never finishing because of the crash to the desktop, I began instead to get the Blue Screen of Death when attempting to start Trainz. I was unable to fix it by copying only the recently changed folders from various backups, so was eventually reduced to wiping the whole Trainz installation and re-instating it from a backup.

BSODs are caused by hardware faults in 99% of cases - or so the interweb tells me. So, I checked the Trainz hard disc (a single dedicated SSD, with 35% free space and the rest taken up only by TRS19) with every disk checker I could lay hands on. No fault BUT Windows CHKDSK gave me a message that there was a problem with the file indexing of the disc, which it had corrected. I gave the disc a full format, to be sure it wasn't retaining anything, before re-installing TRS19 from a full backup.

I had four backups (I take two per week of the whole TRS19 folder structure) but the previous three showed the same behaviour as described above - a gradual degradation until the BSOD. Each time, Windows CHKDSK gave the message that the disc had an indexing problem that it had fixed. Each time, I reformatted it anyway (full, not quick).

The oldest backup from a fortnight before, however, seems to be working and has remained stable (so far). No CHKDSK error.

I surmise that something I downloaded from the DLS between that fourth backup and the beginnings of the problem has caused the crashes. I have a suspicion about which downloads they were but I'm reluctant to "go public" as it's an educated guess, not an infallible proof. I suspect that it's scripted assets that are somehow causing a Windows disk management problem - although how, I don't have a clue. It might be an unfortunate permutation of my Windows7 O/S, the hardware I use and the asset's behaviour.

*********
The lesson I'm learning, probably over years Trainzing now, is that the Trainz program seems to becoming far more complex as it becomes far more versatile. I believe it's reached that stage that many large software installations reach - the chaotic, in which unforeseen consequences of a change can easily arise and are inherently not-predictable. There are too many reports here about a wide variety of glitches, bugs and crashes. How many more Trainz users are there out there who suffer a problem of this sort but give up rather than coming here for help or to have a moan like mine?

Lataxe
 
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Just to chime in. A month ago this same problem started at my computer too. It started after the last big update of Windows 10. If I boot the computer from cold state then everything is ok. But when I restart (some updates of course require a restart) then my D: drive is sometimes gone. Then after shutting down entirely and them booting up it is back. D: drive is healthy as I did all the necessary disk checks. This problem is probably not Trainz related. It is irritating because if it happens I also have to reset the paths to my games Steam Library.

My suspicion is that it has something to do with Windows10.

That actually sounds either like a loose sata connector issue, common with ones that don't have clips. I replaced all my leads on one PC that had the older leads with ones with clips where the D drive kept vanishing and the problem went away.

Or, Fast Boot (bios) or Fast Startup (Win10) can also sometimes cause missing drive and other missing things on an initial cold boot.
 
That actually sounds either like a loose sata connector issue, common with ones that don't have clips. I replaced all my leads on one PC that had the older leads with ones with clips where the D drive kept vanishing and the problem went away.

Or, Fast Boot (bios) or Fast Startup (Win10) can also sometimes cause missing drive and other missing things on an initial cold boot.

I think the last part that you wrote abut the fast boot/startup is going on. It started after the large Win10 fall update. Every time on cold boot I have all drives but only when rebooting. However I will open the machine next year for maintenance and then check every connection.
 
I've deleted everything, and re-downloaded a fresh version of TRS19 - so far, so good. Hopefully I just had a damaged file. Will update if the problem persists.
 
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