Hello, Folks,
I am sure that most of you are aware that the Trainz team was recently required to scale down as a result of the closure of Auran Developements.
Whilst we certainly intend to continue developing this great product, our budget can only extend to production staff and sadly we can no longer provide the luxury of paid community aids.
As much as we appreciated the excellent work of Alan Yeomans in responding to helpdesk enquiries, we will now be required to take care of these questions ourselves. We are currently attending to the backlog of helpdesk messages; your patience is much appreciated whilst we get the system back on track.
Considering the sheer number of daily enquiries we receive; and given that we must also accomplish our daily developement goals, we will no longer be able to provide telephone support. Technical support will now be limited to TRS2006 and later versions of Trainz only.
Where questions relate to earlier versions of Trainz, customers will generally be directed to use the Trainz Forum for answers.
We hope you'll understand that it's necessary for us to make these changes, and thank you for your patience and co-operation.
See you around!
~R~
I am sure that most of you are aware that the Trainz team was recently required to scale down as a result of the closure of Auran Developements.
Whilst we certainly intend to continue developing this great product, our budget can only extend to production staff and sadly we can no longer provide the luxury of paid community aids.
As much as we appreciated the excellent work of Alan Yeomans in responding to helpdesk enquiries, we will now be required to take care of these questions ourselves. We are currently attending to the backlog of helpdesk messages; your patience is much appreciated whilst we get the system back on track.
Considering the sheer number of daily enquiries we receive; and given that we must also accomplish our daily developement goals, we will no longer be able to provide telephone support. Technical support will now be limited to TRS2006 and later versions of Trainz only.
Where questions relate to earlier versions of Trainz, customers will generally be directed to use the Trainz Forum for answers.
We hope you'll understand that it's necessary for us to make these changes, and thank you for your patience and co-operation.
See you around!
~R~