We are going to be trying out a new helpdesk system which should help us resolve your issue quicker. please post any feedback on this system here http://forums.auran.com/trainz/showthread.php?t=39607 as we wish to get it working with with optimal efficiency.
You can find the new helpdesk at: http://support.auran.com
You can find the new helpdesk at: http://support.auran.com
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