New Helpdesk Comments
- Thread starter Spiffy
- Start date
American_Connections
AC MonkeyWrench Models
Remember what?
I forgot, whats my user name?Another thing I just noticed is that the Web Site remembers my username from yesterday but not my passwordeven though I ticked "Remember Me" (whatever).
Craig
American_Connections
AC MonkeyWrench Models
Double-Talk
Looks are not the main issue here Spiffy, a shinny new car isn't worth a dame if the engine does work! You ain't goin anywhere with an answer like this either!
Auran Help Desk:
Question: Will my 2004 content work in 2009?
Answer: "The short answer is that MOST of your favourite content from previous versions of Trainz will work in TS2009. However, certain standards have changed and bugs have been fixed (and sometimes assets would work even though they weren’t configured correctly). This will inevitably mean that a few items will not work until the original creator releases an updated version."
(Summary: Most will work/sometimes will work/ few will not work till...)
Never anywhere in this answer does it say how to make older assets work in the new 2009! Does that mean at Auran- few know, inevitably sometime someone will know, or mostly no one knows?
Looks are not the main issue here Spiffy, a shinny new car isn't worth a dame if the engine does work! You ain't goin anywhere with an answer like this either!
Auran Help Desk:
Question: Will my 2004 content work in 2009?
Answer: "The short answer is that MOST of your favourite content from previous versions of Trainz will work in TS2009. However, certain standards have changed and bugs have been fixed (and sometimes assets would work even though they weren’t configured correctly). This will inevitably mean that a few items will not work until the original creator releases an updated version."
(Summary: Most will work/sometimes will work/ few will not work till...)
Never anywhere in this answer does it say how to make older assets work in the new 2009! Does that mean at Auran- few know, inevitably sometime someone will know, or mostly no one knows?
Note the comment 'short answer'? If it went into how to fix the multitude of errors, well it would be quicker to make a few hundred page PDF file. Be easier to read as well.
In other words, if there is an error in TS09, ask how to fix it. Or search the forums.
Zec
In other words, if there is an error in TS09, ask how to fix it. Or search the forums.
Zec
American_Connections
AC MonkeyWrench Models
Red_Rattler
Since 09 May 2003
Is TRS2004 and earlier supported or NOT?
QUOTE
Helpdesk has always been available for all versions of the game and we have never attempted to restrict helpdesk to TRS2006 or later editions.
END QUOTE
Yet this annoucement here cleary states that Auran has attempted to restrict help to TRS2006 or later editions.
So which is correct Auran?
I got an email today from Auran in reply to this stating:-
QUOTE
Helpdesk has always been available for all versions of the game and we have never attempted to restrict helpdesk to TRS2006 or later editions.
END QUOTE
Yet this annoucement here cleary states that Auran has attempted to restrict help to TRS2006 or later editions.
So which is correct Auran?
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I would say that the 'Technical support' is considered what is offered beyond the helpdesk. ie. if you find a bug or a problem that appears in '06 onwards, they may ask you to send in bug reports and diagnostic info so they can investigate... if it is for TRS2004 or earlier they will not.
Mike.
Red_Rattler
Since 09 May 2003
Auran needs to answer which is correct
So again Auran (& only Auran) which quote of my previous post is correct?
NO where on the 'new' helpdesk page does it say that technical support is not supported.
IF that is the case, then they are not honouring their email reply that I got from Auran, nor does it say [new helpdesk page] that ANY sort of help, be it tecnical or not is restricted to various, or previous versions.
So again Auran (& only Auran) which quote of my previous post is correct?
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Please note one thing. That announcement was made when Auran had removed a great many people from their employ. It also says this:
Myself, I would go by Alan's reply for the time being. If something is said otherwise, then we will have to go by that. But if the person manning the helpdesk is saying TRS04 is ok, then I would guess it's ok.
Either way, TRS04 is now a good 5-6 years old. Generally, one shouldn't expect a company to continue helpdesk support of a program this old...
Zec
Not always, but generally. So, though not technically supported, it doesn't mean the question will go unanswered.
Myself, I would go by Alan's reply for the time being. If something is said otherwise, then we will have to go by that. But if the person manning the helpdesk is saying TRS04 is ok, then I would guess it's ok.
Either way, TRS04 is now a good 5-6 years old. Generally, one shouldn't expect a company to continue helpdesk support of a program this old...
Zec
Old Tickets?
So what happens/happened to the 'tickets' from the old system that were in progress ? I suppose one way to improve responsiveness is to flush all the old ones and start over. NO SMILEY!
--michael. <aka froobie>
So what happens/happened to the 'tickets' from the old system that were in progress ? I suppose one way to improve responsiveness is to flush all the old ones and start over. NO SMILEY!
--michael. <aka froobie>
illinoiscentral
SARM Volunteer
Quite Fine!
The helpdesk was quick, easy and trouble free!
I had a problem a few weeks ago and helpdesk E-Mailed me within 5 hours, which I must say is fairly good.
Woody
The helpdesk was quick, easy and trouble free!
I had a problem a few weeks ago and helpdesk E-Mailed me within 5 hours, which I must say is fairly good.
Woody
Hi Spiffy,
I received a reply email last night stating that there was a message for me as follows:-
The support request was lodged in the old system.
Cheers
David
I received a reply email last night stating that there was a message for me as follows:-
The link took me to the support home page, I logged in but I can't find a message anywhere and nothing in the ticket list.
The support request was lodged in the old system.
Cheers
David
Hi David !
Same thing here :
Ticket started in old system, recieved mail, logged in to new system. Nothing found.
To Spiffy : PLEASE fix this ! It's annoying to have to BETA-test a new helpdesk system in the middle of an ongoing ticket. :hehe:
AND : Could You PLEASE integrate the OLD tickets in the new system ! At the moment we have no way of looking at "Q & A"'s regarding the ongoing ticket.
Kind regards, Al.
Update : I have just made a new ticket regarding this, and the password problem. There are some additional problems: When You have filled the 'message box' and it starts to scroll, You can't see what You are writing because the text 'jumps' some lines up every time You press a key !
Same thing here :
Ticket started in old system, recieved mail, logged in to new system. Nothing found.
To Spiffy : PLEASE fix this ! It's annoying to have to BETA-test a new helpdesk system in the middle of an ongoing ticket. :hehe:
AND : Could You PLEASE integrate the OLD tickets in the new system ! At the moment we have no way of looking at "Q & A"'s regarding the ongoing ticket.
Kind regards, Al.
Update : I have just made a new ticket regarding this, and the password problem. There are some additional problems: When You have filled the 'message box' and it starts to scroll, You can't see what You are writing because the text 'jumps' some lines up every time You press a key !
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American_Connections
AC MonkeyWrench Models
Anyone in there?
Auran Help Desk:
Question: Will my 2004 content work in 2009?
Now, what was the question Mike?
Read the post before you blow! Was not my question. Just the answer give to a question posted:Probably because that isn't the question you asked
Mike.
Auran Help Desk:
Question: Will my 2004 content work in 2009?
Now, what was the question Mike?
And you got an answer to it. Namely, you should have read the part 'the short answer is...'. It is exactly that, a short answer giving you the info to make a decision. If you want more, then I would suggest doing some searches, looking through the wiki and CGG's (since these DO list the basic info needed to make content error free, even if they are sometimes open for interpretation and are not 100% accurate, you can still do it), and asking specific questions. You will build up your own 'knowledge base' of how to fix content errors. Most are also common sense. Things like 'the tag XXXX is not permitted in the container (traincar)' generally mean there is an extra tag in there. So you delete the extra tag. Nice and simple.
If Auran added a list of how to fix EVERY error, you would end up with a few hundred page document. Not the sort of thing that makes up a short answer, and definitely not something that goes into a 'knowledge base' on the helpdesk. More suited to, say, a tutorials page or TrainzDev... And really something that needs to be community made, since new errors are always going to appear when community members do strange and wacky things
Zec