TheIlkestonFlyer1
New member
I reinstalled TS12 after a period away from it and couldnt find my old password. I tried to reset it and that did not work. I then made this new account so I could submit a ticket. I was told that my old account was linked to an e-mail address that I do not have access to anymore. I provided my TS12 serial number, my name, and e-mail address.
I was then told that my name did not match the account yet I paid with my own Visa Debit card that obviously has my name on it. There is no way on earth that the Debit card would not have my name on it so I would have thought updating my account would have been easy.
I cannot gain access to the download station due to this and I need to install dependencies for my old user created routes and sessions. Is there any other way of getting what I need? If N3V Games do not update my account I will not buy any future Trainz games and will be looking into contacting Trading Standards or the equivalent in Australia.
My faith in buying over the internet is gradually eroding due to issues like this.
I was then told that my name did not match the account yet I paid with my own Visa Debit card that obviously has my name on it. There is no way on earth that the Debit card would not have my name on it so I would have thought updating my account would have been easy.
I cannot gain access to the download station due to this and I need to install dependencies for my old user created routes and sessions. Is there any other way of getting what I need? If N3V Games do not update my account I will not buy any future Trainz games and will be looking into contacting Trading Standards or the equivalent in Australia.
My faith in buying over the internet is gradually eroding due to issues like this.
