My Trainz - Connection Offline (also effecting other apps on my PC)

[Paulsw2]

Today I realised I couldn't download to my main install of TRS22 from the DLS (and that the DLS hadn't updated since 21st December). Upon checking settings, the 'MyTrainz' tab reported my connection was offline (it isn't as I can log-in via my browser). When I clicked on the tab, I was offered the options to 'close'; 'delete account' or 'sign out'. Opting for the latter, I then attempted to log back in with my username and password, this produced the error message, "Unable to contact the MyTrainz server." As I'm now logged out, my Gold version of TRS22 PE instantly downgraded to TRS22 and the game will not load as it doesn't work offline. So pretty catastrophic!

Strange thing is, my installs of TRS19 (on the same drive) and secondary install of TRS22PE (on another drive) are still happily logged-in to the My Trainz server and working fine (for now). So I'm now working from the secondary install of TRS22 (fully updated from the userdata folder of the main install.)

Even stranger, TRS22 is not alone in being unable to 'phone home' via the internet. This happened to the Discord app about six weeks ago and then WhatsApp last month and looks like it's effecting my video editing app as well. All of them claim there's no internet connection (my internet is fine, it's just that something is stopping them connecting).

For troubleshooting so far, I've checked my firewall settings (both installs of TRS22 are 'trusted' apps in the firewall settings) and I've tried running TRS22 as an Administrator, to no avail. One further bit of info: although I'm not formally logged-in, the game recognises my user id and my live First Class Ticket. So something must be connecting somewhere.

So, any suggestions for further troubleshooting? My fear is that my other installs of Trainz will also fall foul of the same problem and I'll no longer be able to play at all. Help!

Paul

 

[pdkoester]

If you try a different NIC, does the problem go away? If the problem follows to another NIC, and no other devices have internet connection issues, maybe the computer needs to have a refresh. Could be something is on there without your knowledge and is interrupting it.
If it was my computer, I would do a refresh of operating system.

 

[Paulsw2]

Thanks for the response. Apologies, 'NIC'? (I feel I should know, but I don't!)

 

[pcas1986]

Network Interface Card I suspect, although if other network dependent apps are working then the NIC is probably ok. Maybe some internal queue is clogged - like the DLS processing.

Rebooting clears a lot of stuff.

 

[rollerboymason]

Today I realised I couldn't download to my main install of TRS22 from the DLS (and that the DLS hadn't updated since 21st December). Upon checking settings, the 'MyTrainz' tab reported my connection was offline (it isn't as I can log-in via my browser). When I clicked on the tab, I was offered the options to 'close'; 'delete account' or 'sign out'. Opting for the latter, I then attempted to log back in with my username and password, this produced the error message, "Unable to contact the MyTrainz server." As I'm now logged out, my Gold version of TRS22 PE instantly downgraded to TRS22 and the game will not load as it doesn't work offline. So pretty catastrophic!

Strange thing is, my installs of TRS19 (on the same drive) and secondary install of TRS22PE (on another drive) are still happily logged-in to the My Trainz server and working fine (for now). So I'm now working from the secondary install of TRS22 (fully updated from the userdata folder of the main install.)

Even stranger, TRS22 is not alone in being unable to 'phone home' via the internet. This happened to the Discord app about six weeks ago and then WhatsApp last month and looks like it's effecting my video editing app as well. All of them claim there's no internet connection (my internet is fine, it's just that something is stopping them connecting).

For troubleshooting so far, I've checked my firewall settings (both installs of TRS22 are 'trusted' apps in the firewall settings) and I've tried running TRS22 as an Administrator, to no avail. One further bit of info: although I'm not formally logged-in, the game recognises my user id and my live First Class Ticket. So something must be connecting somewhere.

So, any suggestions for further troubleshooting? My fear is that my other installs of Trainz will also fall foul of the same problem and I'll no longer be able to play at all. Help!

Paul

Just got a new PC and I am now having the same issue! I came across the issue in the past and installing a VPN fixed it, though I have now done that and the issue still persists! I have logged out of the My Trainz though upon attempting to re log in I receive an error message, "unable to contact the My Trainz server" I have heard that the team is looking into it, hopefully it gets patched soon!