Just bought first class ticket at Simulator Central and......(notting happend)

[jeroen_bos]

Just bought first class ticket at Simulator Central and I have idea what's next.
My Planet Auran Profile gives me no code or something.
I've write Auran Help desk and nobody home, I also write Sim Central you guessed it nobody home.
I searching everywhere, I exactly couldn't have find any answer

Can anybody help me?
Someone happen this before?

 

[sniper297]

Happens every time. You have to go here;

https://www.auran.com/planetauran/AT_display_tickets.php

Log in, activate ticket, wait a couple hours and it will kick in.

 

[jkfrench]

Have you activated the FCT? After purchasing, the Planet Auran site ... specifically here: https://www.auran.com/planetauran/AT_display_tickets.php should have a list of the tickets you have purchased and a link to activate it ... until then, it's not going to be of any benefit to you ... at least that's my experience.

 

[jeroen_bos]

Yes, it was usual year before Sim Central take over the selling of products.
I've looked so many times but there is no FCT to activate in my Planet Auran.
The order is completed by Sim Central, I mean I paid ect (just had an invoice by mail)
But where is my FCT!

 

[shaneturner12]

Is it not appearing on the page linked to above? If not, you may need to contact Helpdesk, but expect a delay.


Shane

 

[jeroen_bos]

This one?
https://www.auran.com/planetauran/AT_display_tickets.php

No...

 

[cascaderailroad]

I bought a FCT at 23:50 hours US EST (using a major credit card) and Bam ... before midnight ... after I clicked "Activate" FCT, I was downloading by midnight.

I am unsure just how fast PayPal goes through

 

[jeroen_bos]

I used also a major credit card

 

[cascaderailroad]

Is it showing there on "Your Tickets" page at Planet Auran ?

If it will not click: "Activate Ticket" ... it will still be there, dormant, unactivated, if N3V goes on Chistmas vacation.

Hopefully you will have it working by then.

 

[shaneturner12]

Jeroen_bos:

You have the right link but you will need to scroll down the resulting page.

Shane

 

[jeroen_bos]

This is what there is now

 

[cascaderailroad]

Submitting a ticket to Helpdesk, they may be able to sort it out.

Do you have all your credit card purchase information documented, as well as any N3V/E-Mail paper trail ?

 

[KenGreen]

Check your order history to make sure the sale has gone through.

Ken

 

[shaneturner12]

I was thinking that as well.

For Simulator Central, visit https://www.simulatorcentral.com/index.php/sales/order/history/.

Shane

 

[jeroen_bos]

Submitting a ticket to Helpdesk, they may be able to sort it out.

Do you have all your credit card purchase information documented, as well as any N3V/E-Mail paper trail ?

Check your order history to make sure the sale has gone through.

Ken

I was thinking that as well.

For Simulator Central, visit https://www.simulatorcentral.com/index.php/sales/order/history/.

Shane

All done..
I think that they just went to holidays, when I submit a help ( to both off them)
Waiting to 7-1-13 is the only way.
Thanks for support me so far

 

[ZecMurphy]

Good Morning Jeroen_bos
In this case, you'll definitely need to submit a helpdesk ticket, however please allow us a little time to look into it for you, due to the Christmas/New Year break.

Regards

 

[jeroen_bos]

Good Morning Jeroen_bos
In this case, you'll definitely need to submit a helpdesk ticket, however please allow us a little time to look into it for you, due to the Christmas/New Year break.

Regards

Thanks Zec

To you and everyone

Merry Christmas!

 

[kmver]

Thanks Zec

To you and everyone

Merry Christmas!

Any update i was going to get one today.

 

[Gavan0c7]

Any update i was going to get one today.

Yeah, I bought one about 1am this morning on SimCentral and it showed up on the Planet Auran page within a minute. Activated and away I went. Updates are flying in as I type!

 

[shaneturner12]

There's not normally any problems with FCTs that I've seen (apart from a couple of threads here and there) but most are usually related to failed transactions or not activating them.

Shane