I bought a 2 pack of trainz simulator 2009 and 2010 and can't install

da_derpy_dude

New member
So I bought a 2 pack installation of Trainz simulator 2009 world builder edition and Trainz simulator 2010 Engineers edition, as i tried to install Trainz simulator 2009 i did started up the installation and when i got to the part where you put the serial number in and there's a tap for a name, a organization, and the serial number. When i filled out everything the button that says next wouldn't highlight, i put exactly what it said on the serial number on the box that i got it in and it wouldn't work. If anyone is able to help me out it would be much appreciated :D
 
Be very careful with the serial number when entering it.
Make sure you type exactly the same as it's written.

Can't remember if you need to fill in the other boxes, but try filling in them too, as it might be waiting for all fields to be filled out.
 
When i entered the serial number i did exactly what it was written as i tried with all caps and the - thing and without it in lowercase to
 
Make sure that you don't confuse letter B with number 8 or letter o with number 0 as these can often be causes of problems with entering serial numbers. You could also try leaving the name and organisation fields blank

Andy
 
i did everything fine it's just the serial number that i think is wrong or something i contacted the help desk it's been like a week and still waiting for a reply, and when i enter the serial number it doesn't even give me the option to press next.
 
i have many times I've tried installing the trainz simulator 2010 to and it's done the same thing, I've tried entering the serial number in all caps with the - thing and lowercase also, when i get to the part to enter the serial number there's a organization fill out, a name fill out, and a serial number fill out. But when i put the serial number in it doesn't give me the option to click the next button.
 
OK. I think we are clear about the number of options that you have tried for the serial number but are you filling in the name and organisation fields? In my previous post I suggested leaving them blank but I am ot sure form reading your previous posts whether or not you are adding a name and organisation or not?

Andy
 
Just out of curiousity, where did you buy the pack from?
If N3V see this thread, it will be useful if they see where you bought them too.

If it's a genuine error, they'll be able to sort it out for you.
Sometimes the helpdesk can get snowed under, so it might be worth going back to your help ticket and making another comment on it, just to give them a nudge.
 
I've seem to recall another user having an issue with the serial number of the two-pack. You'd need to ask Helpdesk using the link above to get it sorted. Right now, things are a bit hectic with the new release and all, but let them know.
 
I bought the 2 pack at this second hand store called Gameshack which is in Toronto and they sell pretty cheap and good games there i've bought my trz sim 2006 there a while back and it worked perfectly fine and i also bought the 2 pack there to, and thanks for the tip.
 
Anyone know how i can get the build number?
Hey there,

Unfortunately, you I do not think that you can get it until the game is installed. It is usually located on the bottom-right of the Launcher when one starts Trainz.

Are you getting support through the Helpdesk? Sounds like a question they'd ask automatically. Tell them that you do not know yet as you have not been able to install the programme.

Kieran.
 
Was the game "new" as in unopened and sealed when you bought it? If not, it's possible it has already been registered to someone else.

It is the weekend so I wouldn't expect any response until Monday, down under time.
 
Well as far as i know when i bought it it seemed like a new copy that was ordered and it was on sale for $9.90 which is basically ten dollars, i can't tell if it was opened or unopened but the place where i buy some of my games from and the place where i bought it from the stuff that i buy there is in perfectly good condition every time i buy anything there, I've bought Trainz simulator 2006 there and it worked, when i bought the 2 pack package there it was 1 or 2 years ago so i can't really return it there and get a new one.
 
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