Notice the amount of train stations showing next to your name: Zero.
That makes me believe you did not register your game to your account. As a result, you can't download anything. To fix that, go here: https://www.auran.com/planetauran/SN_Enter_Serialnumber.php
Please post future support questions in the related forum. Note that you won't have access to many of them till you have a version of the game registered to your account.
