an advantage to the forum no0one has mentioned is the fact that if the problem develops more, the person helping may not know what to do next. if it is posted on the forums, someone else can step in and take over; if not then there is allot of extra work before someone can take over. Another advantage is (and I've expireneced this) is sometimes the person needing help decides that you are they're personal tech support for every problem, and soon they are not using the forum and emailing you for every problem they have; whether you know the answer or not.
peter
peter