2010 EE Deluxe won't install

Hmmm, kinda looks like it's because I'm not showing anything on disk 2. Oh and my serial number isn't accepted when I tried to enter it online. During the install it was fine and then I ran into the disk 2 problem.
 
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Guess I'll need to wait until I'm authorized. I am logged and I clicked on my email to activate but it says...

6806goats, you do not have permission to access this page. This could be due to one of several reasons:
  1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
  2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
Thanks for the link and I'll check back tomorrow to see if I can open it up. Time for bed now I reckon. Cheers, Goats.:)
 
Shane, that's a good point. Do we have a moderator here to help us with this kind of stuff or do we need to submit a help desk ticket?

I know I'm researching a problem and that's when the negatives of a product are found...but man I'm not seeing many positives about this product. I like trains and all that but if this software is faulty and they don't take care of their customers then why should they benefit? Hope it's worth the hastle.
 
Shane, that's a good point. Do we have a moderator here to help us with this kind of stuff or do we need to submit a help desk ticket?

I know I'm researching a problem and that's when the negatives of a product are found...but man I'm not seeing many positives about this product. I like trains and all that but if this software is faulty and they don't take care of their customers then why should they benefit? Hope it's worth the hastle.

Serial number will be at the bottom of your invoice, thats Profile > Order History > Click on the Invoice number. If it's the disk version you are having problems with just copy the contents to the hard drive and run the install from there, usually works OK.

Serial number needs to be input when installing and also in your account, click serial number at the top of the forum.

Nothing major wrong with 2010 by the way, so long as if you are running Vista or Win7 Home Premium, you install, patch and run as Administrator, that's right click "Run as Administrator" or to make it permanent Right Click > Properties > Compatibility > Run as Administrator.
Preferably do not put it in the default location of Program Files, put it in it's own folder, C:\Auran is OK on another drive probably better.
Running from an Admin account alone will not be sufficient, you need to run as admin as well. Blame Microsoft.

You may also need to disable Antivirus and anything else that scans on access as this can slow down Installing and patching and may cause it to fail. Blame interfering Antivirus programs.

Pitfalls others have had is getting impatient and cancelling installs and patches before they have finished.

Trainz has a somewhat unusual format in that it has a very large database which needs in some cases a long time to update / repair after installing or patching. This depends on your PC and how many assets you have added, it can take anything from half an hour to several hours.

If you need to patch, you may not depending on the version number, the progress bar always sticks half way, patching has normally not stopped, it starts moving again in the last few minutes.

Interrupting a patch while patching will corrupt your install and you will have to install from scratch again.

Running other programs at the same time as patching is also not a good idea.
Avoid the Autopatcher if Win7 / Vista as this often fails, I suspect as its automatic you can't run it as Admin, use the manual patches available from the announcements forum.

If in doubt as to whether the patcher is still working, check task manager for TadDaemon and TrainzUtil and see if they are showing signs of activity, or watch the HD disk indicator.

Negative posts? Happy people don't go to forums to complain, many of us are quite happy with 2010. ;)

Helpdesk is probably out of circulation at present due to N3V being based near Brisbane which is currently under water.
 
Thank you Malc, I'll give those ideas a try. The booklet that came with the program has the authorization code that I used to install (well attempted to anyway) the program with but I'm not seeing any other numbers than barcodes. The serial number on the booklet is in the same format as what they want on the website so I can only think that I'm using the correct numbers. This is a boxed dvd set with the 4 added train videos and sold through Amazon so the office in Brisbane probably wouldn't have info on the sale yet.

I forgot about the floods they're having there so I'll see what Amazon wants to do after I try your tips.

I know this will sound kinda strange but I think it's cool that we have a lot of people from the UK, Austrailia and the US on this site. Not that there aren't others of course but just tracking my family ancestry. Great grandpa came from the Wiltshire parish in the early 1800's when he was 16 and moved to Sydney. Then around 1853 they all moved to the States. Think it's cool that we might all be from different countries but still have family in the UK.

If I ever get back to Box to check family history, I'll have to check out the Box Tunnel.

http://en.wikipedia.org/wiki/Box_Tunnel

Currently unable to edit a signature but this is my computer build:
EVGA X58 FTW3 MOBO, EVGA GTX470 GPU, Corsair Dominator 12GB ram 1600, Intel i7 950, OCZ Vertex 2 SSD2-90GB for main drive, WD Caviar 1TB for storage, HT Claro+ sound card, Win 7 Pro x64
 
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