I've got a problom with ts2010

[az109]

Hi.

Last night I turned on the computer and clicked on ts2010. The first screen came up and I hit start. But 2 seconds later, a screen came up that said :



Error

your computer hardware and or software is unable to communicate with Trainz. Ensure you have:
-Installed DirectX9
-Installed the latest drivers for your video card.(i.e. at www.nvidia.com or www.ati.com )
-Tried both OpenGL and DirectX settings. (Trainz Launcher-> Configure Trainz-> Display Settings )


If the above does not work, please consult your manual or visit technical support at http://www.auran.com/trainz/technical_support.htm



--------------------------------------------------------------------------

I am only 12 and have no idea what this means. I have the blue comet downloaded into it, if that helps.

 

[shaneturner12]

We need more information.

What is your graphics card?

Have you made sure that your DirectX is up to date? (I have a sticky thread in this forum that will give you instructions for updating that - http://forums.auran.com/trainz/showthread.php?t=58843)

Also, you will need to register your TS2010 in order to use the Download Station and to install patches.

Shane

EDIT: It may be worth having a read of my sticky thread first, and see if that helps.

 

[az109]

Beats the hamburgers out of me, the graphics card(which is??? ) Remember, I'm only 12.

 

[shaneturner12]

You may need help from someone older than you to do the next stage.

The process for identifying a graphics card is:

1.Click Start, then Run.
2.In the Run box, enter 'dxdiag' then click OK.
3.If you get any yes/no questions, it is safe to click Yes.
4.Click Display - next to 'Name' is the name of your graphics card.
5.Once done, click Exit.

Shane

 

[RRSignal]

I got that error once. A System Restore to the day before fixed that. I had tried all the obvious stuff like updating DirectX and installing newer video drivers with no luck.

System Restore is under Start->All Programs->Accessories-System Restore

 

[shaneturner12]

You may be right there, but it is worth trying all avenues in case it is in fact a driver problem.

I have heard though from another thread that simply restarting the system can fix that error.

Shane

 

[sravan]

Hi.

Last night I turned on the computer and clicked on ts2010. The first screen came up and I hit start. But 2 seconds later, a screen came up that said :



Error

your computer hardware and or software is unable to communicate with Trainz. Ensure you have:
-Installed DirectX9
-Installed the latest drivers for your video card.(i.e. at www.nvidia.com or www.ati.com )
-Tried both OpenGL and DirectX settings. (Trainz Launcher-> Configure Trainz-> Display Settings )


If the above does not work, please consult your manual or visit technical support at http://www.auran.com/trainz/technical_support.htm



--------------------------------------------------------------------------

I am only 12 and have no idea what this means. I have the blue comet downloaded into it, if that helps.

Hi
i guess you need to update directx ,use this link
http://www.microsoft.com/downloads/...38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

and download it, run it,
and open trainz , it will run ,but keep display settings to directx

 

[marcus1777]

Hi.

Last night I turned on the computer and clicked on ts2010. The first screen came up and I hit start. But 2 seconds later, a screen came up that said :



Error

your computer hardware and or software is unable to communicate with Trainz. Ensure you have:
-Installed DirectX9
-Installed the latest drivers for your video card.(i.e. at www.nvidia.com or www.ati.com )
-Tried both OpenGL and DirectX settings. (Trainz Launcher-> Configure Trainz-> Display Settings )


If the above does not work, please consult your manual or visit technical support at http://www.auran.com/trainz/technical_support.htm



--------------------------------------------------------------------------

I am only 12 and have no idea what this means. I have the blue comet downloaded into it, if that helps.

go on options display settings and switch to directx works for me

 

[aardvark1]

Would it help if the OP.....>>az109<<.... registered his/her TS2010?

Just wondering.


Have fun,