TRS2010EE Content Manager Problem

[clintonjohnson9606]

Greetings,

I seem to be at a loss as to how to access the firstclass.auran.com server from inside the Content Manager (v3.3) on my computer. I have gone to the helpdesk to no avail. Using Internet Explorer settings is the only way the computer will recognize the DLS and be able to log me in so I can download files.

Unfortunately the computer says my current speed is 0 whenever I attempt to download anything. My computer cannot seem to find the servers where the files are located from the content manager, except to say they are there.

I've turned my cable modem's firewall off. I've created a new rule in my Smart Firewall (Norton-Symantec) to allow access through the soft firewall to the FTP server.

I've run the network diagnostic with the Proxy Settings set to: Use Internet Settings. Here's what I got:
Message: Command prompt reporting in."
Message: Test 'command prompt access' passed.
Message: Pinging www.l.google.com [74.125.65.104] with 32 bytes of data:
Message: Reply from 74.125.65.104: bytes=32 time=31ms TTL=54
Message: Reply from 74.125.65.104: bytes=32 time=30ms TTL=54
Message: Reply from 74.125.65.104: bytes=32 time=31ms TTL=54
Message: Reply from 74.125.65.104: bytes=32 time=47ms TTL=54
Message: Ping statistics for 74.125.65.104:
Message: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Message: Approximate round trip times in milli-seconds:
Message: Minimum = 30ms, Maximum = 47ms, Average = 34ms
Message: Test 'ping known address' passed.
Message: Pinging auran.com [174.121.103.202] with 32 bytes of data:
Message: Reply from 174.121.103.202: bytes=32 time=53ms TTL=53
Message: Reply from 174.121.103.202: bytes=32 time=54ms TTL=53
Message: Reply from 174.121.103.202: bytes=32 time=52ms TTL=53
Message: Reply from 174.121.103.202: bytes=32 time=50ms TTL=53
Message: Ping statistics for 174.121.103.202:
Message: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Message: Approximate round trip times in milli-seconds:
Message: Minimum = 50ms, Maximum = 54ms, Average = 52ms
Message: Test 'ping auran' passed.
Message: Test 'planet auran login' passed.
Message: Test 'http external' passed.
Message: Test 'http auran' passed.
Message: Test 'https auran' passed.
Message: Test 'dls search' passed.
Message: Test 'download.ts2009.com' passed.
Message: Test 'www.auran.com' passed.
Message: Test 'www.ts2009.com' passed.
Message: Test 'online.ts2009.com' passed.
Message: Test 'page failure' passed.
Error: Download should have failed but did not.
Error: Test 'host failure' failed.
Error: Download failed - error 8.
Error: Test 'ftp dls' failed.
Error: Download failed - error 8.
Error: Test 'ftp firstclass' failed.
Message: Diagnostic complete.

I've also tried using the: Manual Proxy settings and set them as I was instructed by Auran, and get the following Network Diagnostic Information:

Message: Command prompt reporting in."
Message: Test 'command prompt access' passed.
Message: Pinging www.l.google.com [74.125.67.106] with 32 bytes of data:
Message: Reply from 74.125.67.106: bytes=32 time=33ms TTL=54
Message: Reply from 74.125.67.106: bytes=32 time=31ms TTL=54
Message: Reply from 74.125.67.106: bytes=32 time=31ms TTL=54
Message: Reply from 74.125.67.106: bytes=32 time=33ms TTL=54
Message: Ping statistics for 74.125.67.106:
Message: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Message: Approximate round trip times in milli-seconds:
Message: Minimum = 31ms, Maximum = 33ms, Average = 32ms
Message: Test 'ping known address' passed.
Message: Pinging auran.com [174.121.103.202] with 32 bytes of data:
Message: Reply from 174.121.103.202: bytes=32 time=49ms TTL=53
Message: Reply from 174.121.103.202: bytes=32 time=50ms TTL=53
Message: Reply from 174.121.103.202: bytes=32 time=51ms TTL=53
Message: Reply from 174.121.103.202: bytes=32 time=52ms TTL=53
Message: Ping statistics for 174.121.103.202:
Message: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Message: Approximate round trip times in milli-seconds:
Message: Minimum = 49ms, Maximum = 52ms, Average = 50ms
Message: Test 'ping auran' passed.
Error: Download failed - error 1.
Error: Test 'planet auran login' failed.
Error: Download failed - error 1.
Error: Test 'http external' failed.
Error: Download failed - error 1.
Error: Test 'http auran' failed.
Error: Download failed - error 1.
Error: Test 'https auran' failed.
Error: Download failed - error 1.
Error: Test 'dls search' failed.
Error: Download failed - error 1.
Error: Test 'download.ts2009.com' failed.
Error: Download failed - error 1.
Error: Test 'www.auran.com' failed.
Error: Download failed - error 1.
Error: Test 'www.ts2009.com' failed.
Error: Download failed - error 1.
Error: Test 'online.ts2009.com' failed.
Error: Download failed - error 1.
Error: Test 'page failure' failed.
Error: Download failed - error 1.
Error: Test 'host failure' failed.
Error: Download failed - error 1.
Error: Test 'ftp dls' failed.
Error: Download failed - error 1.
Error: Test 'ftp firstclass' failed.
Message: Diagnostic complete.

As you can see, the results are far worse. The results are nearly the same for the No Proxy Server option.

What do I do? Where in IE or my Norton Smart Firewall do I go to fix this?

Thanks,

Clinton Johnson

 

[rexhunt]

At the risk of re-awakening a long dead thread...

We are having the same problem, we have had a few different configurations for internet at home(proxy, no proxy, local DNS and now it is just shared from a router acting as a gateway) and all of them have brought up the exact same set of errors as you were having, we are using CM 3.4, but I don't know how much difference that would make...

The punch line being, did you end up getting CM working before?

Cheers,
Rex