ttravis2947
New member
how do I fix the database problem
Trainz wont start!
- Thread starter irontrainz72
- Start date
how do I fix the database problem
shaneturner12
Tutorial Creator
Have you actually checked the tickets page in the Helpdesk system?
They do not normally send out emails nowadays.
The database should fix itself - it just takes time.
Shane
They do not normally send out emails nowadays.
The database should fix itself - it just takes time.
Shane
ttravis2947
New member
Any other ways to fix this. I searched helpdesk and there was nothing there.
ttravis2947
New member
shaneturner12
Tutorial Creator
There are no other ways of fixing this issue.
You must wait for Helpdesk to sort it.
Make sure you have actually submitted a ticket to them - simply searching the knowledgebase will not submit a ticket to them.
Shane
You must wait for Helpdesk to sort it.
Make sure you have actually submitted a ticket to them - simply searching the knowledgebase will not submit a ticket to them.
Shane
Last edited:
ttravis2947
New member
Are you sure this is why trainz won't respond
Are you sure this is why trainz won't respond. I mean, how does trainz know not to respond when I entered a valid, registered serial number:'(
Are you sure this is why trainz won't respond. I mean, how does trainz know not to respond when I entered a valid, registered serial number:'(
shaneturner12
Tutorial Creator
There is a possiblity, as Trainz is checking that you are registered with Planet Auran.
Shane
Shane
ttravis2947
New member
any other ways to fix this
ttravis2947
New member
now trainz wont even start
so now trainz sim 12 wont start. how nice.
so now trainz sim 12 wont start. how nice.But I already registered it
If you did it will show in the list. If not, you need to do it again. I don't think Helpdesk will respond if no serial number is listed.
tomurban
ttravis2947
New member
:hehe: i see it in the list of serial numbers.
ttravis2947
New member
ill try again
ttravis2947
New member
can i undo registering the serial number
can i undo registering the serial number
Travis,
1) Log in to Planet Auran, and enter in your serial number there.
Be sure you choose the correct version.
2) In Trainz its self, under options, enter in your serial number there.
Once both places are entered, you should be fine.
The program not starting is also sign of the database crashing. This happens 99.99% of the time if you've turned off your computer before the background database utilities have stopped working and have not closed down the files properly.
There are two ways to ensure that your Trainz asset database, which is used by Content Manager to keep track of your downloads and installed files, and by Trainz its self to know what content you have in your system.
1) Wait at least 5 or 10 minutes before turning off your computer.
or
2) Enable database processes window, which is found under the options when you start Trainz.
Now having said all this, there's now a bigger possibility that the database is really corrupt, and you'll have to wait for the database tools to clean up the mess. This process can take some time, so start Trainz and leave your computer alone. You might want to start this process before going to bed and let it run overnight to do its thing.
The alternative is to start Content Manager, and perform a database repair. This also can take some time, so plan on doing this before you go to bed, and leave the computer on overnight.
John
ttravis2947
New member
Trainz opens but when I click routes it freezes:'(. Maybe it's a database problem?
shaneturner12
Tutorial Creator
Might be - if using TS2009 or later, use Content Manager to do an Extended Database Repair (File menu)
Shane
Shane
Quick question.
Are you registering your Trainz versions with another User Name other than... ttravis2947 ?
ttravis2947
New member
Um.... nope