It normally depends on the nature of the ticket, but for simple ones they normally reply within 24-48 hours (although if the ticket is filed on a Friday, it can take a day or two longer as they don't work on a weekend).
Unless your ticket has to do with registration issue's, I would not expect a reaction until you have a game registered to your account.
If we are not dealing with a mobile or Mac version, you can do so here: https://www.auran.com/planetauran/SN_Enter_Serialnumber.php
Hi Shane and Oknotsen, Thank you for the welcome. So what does one do if they have not responded. I created one on 11-Oct. Do they have an email address or alternative way to reach them? Thank you.
If it's been a week, then reply to your own ticket with a request for attention, pointing out the time delay so far. That seems to bump it up the queue a bit.
If it's been a week, then reply to your own ticket with a request for attention, pointing out the time delay so far. That seems to bump it up the queue a bit.
Thank you for responding to my post. I followed your directions and replied to my own support ticket. I guess, we will wait and see when I receive a reply from the support team. It's currently been over a week not including the weekends.
Thank you for responding to my post. I followed your directions and replied to my own support ticket. I guess, we will wait and see when I receive a reply from the support team. It's currently been over a week not including the weekends.
Hi John. Sorry for the delay. I have not yet heard from the support team. I will message you with some of the details in the next few days. Thanks for responding to my posting and for the warm welcome.
I agree with Chris, providing the problem is not related to problem serial numbers. If it's a serial number problem or certain account related problems, only N3V can help.
Yes, please do post your problem here unless of course it has to do with registration, then yet we can sometimes help as well with that too unless it has something to do with the server side of things.
