Server Downtime

S

Spiffy

Web & IT Manager
We have had some issues over the last 24 hours which caused our server cluster to be unresponsive, we have now found the problem and are working on ways to rectify it. The majority of services are now up and running again however some services may be unavilable until we get this issue resolved.

The main services affected are as follows:
TS2010 Website
Addon Pack websites
some images used by our websites
The Trainz patching system (including manual patch files)
TrainzDev Wiki
online.ts2009.com site

We are working to get everything up and running again ASAP and we thank you for your patience.
 
Last edited by a moderator:
Is It Still Down?

I can't access the updates for 2010. Is this system still broken or do I have a local issue?
 
Good Morning All
I have just updated the list, since some sites were not listed (these are technically linked to some of the other listed sites, however most people wouldn't notice this).

We are getting closer to having the server back online, however I cannot give an ETA on when apart from soon(tm).

We do thank you for your patience whilst we work to get this sorted.
 
Bought TRS2010 Digital Download: slow as cold tar running uphill

Is this responsible for the extremely slow Digital Download of TRS2010 which I just purchased? I could almost* SWIM to Australia to get a boxed copy and swim back quicker than this download will take, lol.


* May be a slight exaggeration, hehe, but seriously it seems capped at 250k per second which seems ridiculously slow for downloading purchased software. From what I remember, DLS transfers for content are capped at a low level like this, but surely I'm not going to be stuck on that crappy connection for digital download of my software?
 
Does this outage also affect the ftp.firstclass.auran.com server?
I am trying to get FTP access, and have just renewed my FCT, which is now showing in my PA profile. Trying to connect via Filezilla using previous settings but keep getting an error.

"critical error could not connect to server"
I assume that this is caused by the same server issue that is affecting the other sites.

FW
 
ts2009 download

i just bought the ts2009 digital download and it took five hours to download and then it did not work i searched my whole computer and the file was no where to found. i am downloading it again what do i do what is wrong
 
ts 2009

i just downloaded the digital download after waiting five hors and it did not work i am downloading it again after searching my computer where i could not find the file what do i do what is wrong how do i get the download to work and install the game on my computer
 
maxberens72 said:
i just downloaded the digital download after waiting five hors and it did not work i am downloading it again after searching my computer where i could not find the file what do i do what is wrong how do i get the download to work and install the game on my computer
Click to expand...
I would hold off on any further downloading until the server problems are fixed. I am fairly certain that Auran will allow you to DL the purchased product for at least 15 days (but probably longer than that). I don't know if Auran puts a limit on the number of DL attempts you can make, but it would be wise to be aware of any.

FW
 
Info: I cannot download the patchs for TS2010

I know the servers are not ok but for info

The requested URL /TS2010Download/41491_to_41615.exe was not found on this server.


BennyTrain
Montreal, Quebec, Canada

Good work and good luck !
 
I think the Auran tech department is making this a bit to complicated.

Can you just place copies of the SP3 patches for 2010 on the server hosting www.auran.com and update the links on the website? It would take all but maybe 20 minutes.

I have been waiting almost a week to download this latest patch for a game in which I payed a top shelf price.
 
Hell; Send me the files by e-mail and I'll put them on my own website for anyone to DL. After all, the patches won't do anyone any good unless they've already got the game, so there won't be a copyright issue here.
Come to think of it; I already have the files on my hard drive. If Auran wants to give me permission to upload them to my website hosted by GoDaddy, I'll make them available for all.

FW
 
You have all three?

Send them to me and I will host them on the server in my basement sitting next to me until Auran figures out how to fix there issue.
 
Hey everyone the severs for patching trainz seen to be working I tried it and everything seens to be fixed at least the patching severs anyway.
 
Good Afternoon All
The patches are now available again, however some sections are still being worked on.

The main sections are the 'online.ts2009.com' site (including the TrainzDev wiki). All others listed should be back online.

We hope to have the remaining sites online soon. This should not effect the other servers (Download Station, Digital Downloads, etc).

If you are experiencing issues with other sections of the site, then please send a ticket to the helpdesk. Please allow some extra time at the moment, as the backlog has grown somewhat again.
 
Can't download anything!

We purchased TS2009 2 weeks ago and have tried over the past week to download but have had no success at all. Clicking on anything, including the download helper, just leads to IE error message "The webpage cannot be displayed. most likely cause: some content or files on this webpage require a program that you don't have installed"

As a new user I have no idea of how this SHOULD work so is this a problem due to the outage, so we just have to wait, or is there something else we should be doing?

Extremely frustrating! Thank you
The webpage cannot be displayed


Most likely cause:

  • Some content or files on this webpage require a program that you don't have installed.
 
Hi All,

I have been getting the error 'Unable to download, the server appears to be full, please try again later....'

Is this error to do with the server down time or do I have another problem?

Any help would be appreciated.

Thanks
Dayle
 
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