SERIAL NUMBERS WARNING

[Snec]

If you bought an Aurun product last April, and registered it, but only recently attempted to use the DLS and were told you can’t because your serial number has already been registered, what would you do?

If, lets say, your serial number is AT6D-XXXX-QS6F-4YHH-FU7U-9S57 and someone else has AT6D-XXXX-4YGG-FU7U-9S57 but when they registered they were a bit careless and pressed HH instead of GG, you are stuffed.

This is what must have happened to me and although I can understand Aurun’s position it is totally wrong to put the onus on me, or the retailer from where I purchased it. They’ve said take it back (to PC World) but after all this time they would think I was mad and in any case it is not their fault either. It was brand new and fully sealed.

The fault is with the person who registered MY number for a program I PAID for.

Be warned……… it does not matter that you pay for an Aurun product, what matters is the serial number and, as far as Aurun is concerned, if someone uses your number it is simply a case of “First Come First Served” and to hell with you.

I feel that my integrity has been brought into question.

I am not hard up for the odd tenner, one way or the other, but it is highly unlikely I will again purchase an Aurun product with my hard-earned money. The whole thing stinks!

 

[Alan_Yeomans]

Hi Snec,

The way the serial numbers are issued they would not ever be so identical, so it would be near impossible for someone else to accidentally register your serial number. I will definately look into this for you and try to help you out, if you are adamant that you purchased the game new and not second hand. Would by chance you still have a copy of the receipt?

Alan Yeomans

 

[transitguard]

[searches for point of rant]. Politeness counts. Plus, what is Arun? It is Auran, last I checked. Considering that there isn't really much Auran can do about a mis-registered serial number, there isn't much of a reason to boycott the company. If nothing else, why don't you try to register your copy under a slightly different serial number?

--EDIT-- I sit corrected, but politeness still counts...

 

[Snec]

Thank you Alan, I don't have the receipt, sadly.

transitguard, sorry for the mis-spelling but thank you for pointing it out.
Also I would add that I am a very polite person and am sorry if I have offended you in any way.

 

[Alan_Yeomans]

Snec, do you recall which shop you purchased the game from?

 

[Snec]

Yes Alan.. It was the Derby branch. That is Derby, England, just to be clear.

I've now found the full address. The place is only about 8 miles from my house, I use it all the time. Too much the wife says. She also says it serves me right (she keeps receipts for years!)

Branch 0790 PC World Derby
Unit A
Meteor Centre
Wheatcroft Way
Derby
DE21 4RY

 

[transitguard]

You didn't offend me, I am just trying to promote a more friendly attitude here on the forums (you may have noticed how many altercations have been breaking out lately, I'm just trying to change that by being an annoying ray of cheerful sunshine until people give in:hehe: .) I'm sure you are usually very polite.

 

[Alan_Yeomans]

Hi Snec,

I have sent you aa pm to resolve this issue.

Alan

 

[Snec]

Alan, thank you very much indeed, I am truly grateful. I am sorry that I felt compelled to go public but I had tried several emails which got me nowhere and I had given up all hope.

It was not my intention to cause a fuss or be a pain in the ass.

You have restored my confidence in human nature and Auran.

Once again, many thanks!

 

[marvschwenke]

This is extremely bad advice, and I am shocked that Auran has not spoken up about this. Your advice is for him to do to someone else what he claims to have been done to him.