Patched to 58414 - DISASTER!!!!

Hi all,

Vinny you have it in one. Crap customer service period. Like you, I build my own pc's. I own an accounts software company, that releases updates twice per annum. We have 150000 customers across Europe. I own my own servers in 9 different countries. My clients are the most important part of this business. Whether they fob me off, get annoyed or whatever, I bow, and fix the issue, through the weekend if necessary, because without them, the customers, we have nothing to release ever, because there would be no need.

I jumped all the hoops with these releases from NV3, took all the precautions. Last night I did the sensible thing, I dumped the lot of my pc, which was custom built for this simulator. Nothing else happens on this pc, it is one of my hobbies.

I rebuilt TS 12 to 49922, and stopped at that. Installed the original payware zip files, restored my old user data, and turned off auto updates. I am back to where I was 12 days ago, issue free and have access to my products and it is running like dream.

Zec, I know you have a hard time from us sometimes as end users, but this is an NV3 problem, not your clients, so stop blaming them and stop with this " did you try this solution" Your patches should not be released until they are bullet proof, otherwise you risk loosing the faith of your users. That is of course if NV3 respect and value their client base in the first place.

I for one will never patch again, nor purchase a download or FTC ticket either. I have a 12 month FTC and it is worthless as their is nothing worth downloading anymore, especially when you run the risk of corrupting your installation.

Clancy
 
Clancy2012 said:
Zec, I know you have a hard time from us sometimes as end users, but this is an NV3 problem, not your clients, so stop blaming them and stop with this " did you try this solution" Your patches should not be released until they are bullet proof, otherwise you risk loosing the faith of your users. That is of course if NV3 respect and value their client base in the first place.

I for one will never patch again, nor purchase a download or FTC ticket either. I have a 12 month FTC and it is worthless as their is nothing worth downloading anymore, especially when you run the risk of corrupting your installation.
Click to expand...

I'm not sure where I've blamed you. Part of my job is to solve the issue where possible. The first thing we do is to ask you to try the 'normal' steps that regularly solve the issue (e.g. ensure that the serial numbers are registered, database repair, and try the 'redownload all purchases' button). If we didn't do this, well we wouldn't be able to help you... Because if one of those steps does solve the issue for you (and in the majority of cases, one of these will), then all will be good. Unfortunately, there are some issues that can take longer to resolve.

I am sorry to hear that you have decided not to continue with the FCT/etc. However, I do find it unfortunate that you believe that the Trainz community (all other members like yourself) are not producing any content that is worth downloading. As the FCT is purely for the Download Station, which is mostly made up of content produced by the community.

As to the patches being 'bullet proof', again we did test the SP1 update quite fully over a long time (from memory, it was released about 1-1.5 years after the last TS12 update...), however it is not really possible to make it entirely bullet proof. Unfortunately, many of the issues with the DLC system did not occur for our beta team, and so far we've not been able to reproduce many of these issues . Others we have reproduced, and we are working on fixes for them. However, we aren't going to released these until we feel they are ready for release.

Regards
 
Hail 49922 :Y::Y:

All running well, all payware present, stress levels have returned to normal.

Zec, as for the FTC, I respect the fantastic addons that members create, I have downloaded many in the past. Fine Creations. Now in 2013, when you use the Download station to search for routes / scenarios for TS2012, the amount of rubbish up there is incredible. There seems to be no filtering to protect you from bad creations. You have to download it and install it before you realise it is rubbish. I recently ran a download, and after 15 minutes of play, trains were met with mountains and derailed, track sizes mixed up, tracks suddenly trailing off into the sea, down ravines etc. Maybe it is a big ask, but uploads to the DLS should only be allowed by renowned creators with a Trainz reputation.

I wish everyone the best, and continued enjoyment of Trainz.

Clancy
 
Hi

Maybe it is a big ask, but uploads to the DLS should only be allowed by renowned creators with a Trainz reputation.
Click to expand...

While this may seem like a good idea to you at the moment, it begs the question of how would any new creator get to become one of the elite if he/she couldn't upload their creations onto the DLS to start with? As we are all getting older you would have a diminishing pool of talent over the years.

I tend to restrict my downloads to creators that I know produce good material and they aren't all well known. As an example there is a creator called glassblow who uploads excellent UK assets for the GWR/LMR regions but I've never seen any mention of him/her on the forums. If I hadn't taken a chance with one of the assets I would have missed out on some really good content but he/she would never have been allowed to upload these assets in the first place if your idea was in place.

Regards

Brian
 
Well, I guess we all use Trainz in different ways. I'm going for a sort of model railroad. Sure, I'm going to learn how to run a steam loco and use cab mode, but after all the time I put into building my route, I want to see only the very best scenery, rolling stock, buildings, etc.

We all know who the elite are. Bless them for uploading their great work! There are new fellas that come along who really know what they are doing. I cannot see letting just anyone upload items, or mess about with someone's work and then upload that. It would be nice if there was a way we could see what the new creators were up to before they started uploading their work. A lot of stuff in the DLS is not worthy of being there.

I cannot create a darn thing! I'm pretty sure I never will be able to. I can, however, tell the difference between really nice work that one of the greats has put a lot of time and effort into, and a piece of trash. No offence to those just learning how to create things. I am happy that you're doing this. Just don't slap any old thing together and upload it. Maybe have one of the great gurus take a look at it first? Someday you might just become "one of the elite" yourself! If you can create ANYTHING for trains, I already have a little respect for you. If you get really good at it, I'll bow down to you and kiss your feet!

Cheers...Rick
 
I have nothing against new developers or creators, without them, there is no future. That said, no one should be able to upload trash,it should be moderated just as the forums are. Perhaps new creators ask the veterans to check over their work before uploading for mass download. A big brother program if you must.

Also Brian, if you have one bad encounter with rubbish from a new creator, it is unlikely you will go back for more trash from the same source. We pay for our FTC's, surely we can have some say on what the quality of work we can download for that fee?? If you bought a car from a dealer would you accept scratches on the hood, just because it was the salesman's first day on the job? No you wouldn't.

The download quality must be of a certain standard when it is being paid for by way of ftc fees. I came across a creator last night who created a route called "arrragh" for TS12 - basically trains through rolling hills, then drops of a cliff. That is the type of trash that should never make to the DLS or routes called???????? where the creator cannot be arsed to give them a name.

FTC's cost money, the quality of the downloads must reflect this.
 
Clancy2012 said:
That said, no one should be able to upload trash,it should be moderated just as the forums are.
Click to expand...

To be fair, it is moderated in a manner somewhat similar to the forums. We allow people to upload pretty much anything. It's only if there's been a clear violation of our code of conduct or somebody is abusing the system that the moderators step in. In neither case do we block submissions simply because they're lacking in substance.

What I would agree with is some form of community-driven rating system. I'd love to see something that accepted input from users, considered download statistics, etc. and then generated an overall ranking that could help users find new content that might be of interest.

chris
 
Clancy2012 said:
The download quality must be of a certain standard when it is being paid for by way of ftc fees. I came across a creator last night who created a route called "arrragh" for TS12 - basically trains through rolling hills, then drops of a cliff. That is the type of trash that should never make to the DLS or routes called???????? where the creator cannot be arsed to give them a name.

FTC's cost money, the quality of the downloads must reflect this.
Click to expand...

You're not paying for the content on the DLS; you're paying for faster and more convenient access to it.
 
H222 said:
And with my 58414 I can use DLC for Multiplayer, lol.
Click to expand...

Will you be able to MP if/when N3V goes out of business or changes marketing strategy? Not that I have any interest in MP, and not that the DLC will work at that point anyway.
 
Kennilworth said:
Hi

While this may seem like a good idea to you at the moment, it begs the question of how would any new creator get to become one of the elite if he/she couldn't upload their creations onto the DLS to start with? As we are all getting older you would have a diminishing pool of talent over the years.


I tend to restrict my downloads to creators that I know produce good material and they aren't all well known. As an example there is a creator called glassblow who uploads excellent UK assets for the GWR/LMR regions but I've never seen any mention of him/her on the forums. If I hadn't taken a chance with one of the assets I would have missed out on some really good content but he/she would never have been allowed to upload these assets in the first place if your idea was in place.


Regards

Brian
Click to expand...

Thanks for the tip about glassbow Brian.
I have 2 versions of both TS2010 & TS12(44992) besides TS13 (58414) I download into the version on the large mechanical hard drive and if it's good copy this to the version on the SSD. I copy any DLS items in sets of 100 to CDP files before I clear them from the download box.

Ken
 
RRSignal said:
It already happened/almost happened once. Which is why what was Auran is now N3V (or, technically, N3VR4A1L or something like that.) Not that that's the only possibility either.
Click to expand...

It did indeed happen to Auran, which is why Trainz is now an N3V product. Did it hurt the Trainz project? No; the Trainz project slowly shrank under Auran Developments PTY LTD and has slowly but steadily grown under N3V Games PTY LTD.

kind regards,

chris
 
WindWalkr said:
It did indeed happen to Auran, which is why Trainz is now an N3V product. Did it hurt the Trainz project? No; the Trainz project slowly shrank under Auran Developments PTY LTD and has slowly but steadily grown under N3V Games PTY LTD.
Click to expand...

That doesn't change the fact that history is what it is, and seeing as it happened once, it's likely to happen again. Call me cynical, but I'm willing to bet Warren Buffett isn't waiting in the wings, itching to pump up N3V with capital. Just sayin'.
 
Gonna get it for this!

The only real problem 'I see' with the patching, now that I got mine to work with all the patches naturally, with the DLS is that when content creators up grade their content to TS12 they do not mark it as such, and a lot of content that has been upgraded to TS12 patched standards are still marked for 2009 or 2010 playing havoc with the updating system to the point you're scared to update anything, (talk about a rambling sentence)! This probably works both ways. This I think is beyond N3v's control and is our own faults. It may just be my luck but I have had very little problem with the DLS, probably never should have said that! I had all kinds of problem's with TS12 and the patches. I was going to give up on TS12 and patches and go strictly with 2010. TS12 and patches offered so much, I'm sure there's lots of disagreements with that statement but so be it. As one last wild attempt I uninstalled everything related to 2012, ran a registry repair program and started from scratch off of the disks and downloaded all the patches fresh. It now works beautifully! I have been very careful to get rid of any content that shows as faulty that I don't have the skill to fix. So now I am reserving judgment about the way it works. My only big problem was deleting every thing' running a registry cleanup and reinstalling all of the content I had making sure there were no faults appearing that could not be repaired by me. By the way thanks Shane don't know what I would have done without the online advice in the forums. :Y: George
 
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