No User ID?

[stratforduk6]

Hi Everyone,

Ive recently discovered that I need my user ID but when I go to look on it, it says 'User ID - Unknown - Contact helpdesk' can anyone tell me how I can magically make my ID appear

 

[shaneturner12]

You are best doing as it says, as your user ID should not be showing as Unknown.

Shane

 

[stratforduk6]

I Dont know what to do after clicking on that - I know it sounds stupid

 

[shaneturner12]

Log in using your Planet Auran details then follow the instructions to submit a ticket. Remember to keep checking using the View Tickets page for any responses.

Shane

 

[kd7eirjim]

I've had a ticket in for a few days for my user ID. I'm guessing with all the download and serial issues, the user ID tickets are a pretty low priority.