Nickel Plate problem - locos not showing

[harpman]

The locos (both of the Pere Marquette and NKP, new OR weathered) are not showing up in Trainz 12 (build 58414). I can see the tenders, see the caboose, and can even see the shadow mesh being placed when I place the locos, but the loco bodies never show up. I checked to make sure the folders have (what I believe) is all the folders and contents - yes). I cannot see the bodies thumbnails when I use the place asset train pullout in surveyor, although a tiny loco and tender DOES show up on the bottom consist taskbar when I go to place the loco and tender consist in surveyor. Further, in Railyard I can see the tender, caboose, but NOT the locos although the shadow mesh does fall on the floor of the engine house in Railyard.

My video card setting is at 1600 x 1200, 1 GB on the video card, 4 GB of RAM, a quad core AMD card at 2.3 Ghz. Even tried switching from my usual Open 3GL renderer to the Direct X, doesn't help. Anyone have a clue on this?

Thanks in advance...Bill

Update: I also do NOT see the boxcar. It should have FEWER polys than the caboose..yet it doesn't show up.

 

[harpman]

Nobody? How about this: has anyone ever had a loco or some piece of rolling stock do what I've described above? What was the resolution or answer to the problem?

 

[clam1952]

See the Nickel Plate thread, seems there is a problem, you are not the only one having problems http://forums.auran.com/trainz/show...el-Plate-High-Speed-Freight-Set-Now-Available

 

[ZecMurphy]

Good Afternoon Harpman
Please try running a quick database repair in Content Manager. To do this, please first open Content Manager, then click on 'file', then click on 'quick database repair'.

Once the repair has completed, please start Trainz and then try using the NKP pack's assets again.

If you do still see this issue, then please submit a ticket to our helpdesk for us to look into this further.

Regards

 

[harpman]

Hi Zec, yes...I have just run a Quick Database Repair. Back into Trainz and the problem is still there. There is another strange thing showing up...when I try to place the locomotives, they never show...but the shadow mesh does. When the direction arrows (the red at the rear of the loco and the green at the front) show up...they are BOTH pointing in the SAME direction. Is there a way to uninstall the entire package, do a fresh download and see if that resolves the problem somehow? It doesn't look as if the assets can be deleted because they show up in CM3.7 as 'built-in' assets. BTW, I have sent in a ticket to see if it can be fixed. Awaiting a reply now..

Thanks! Bill

 

[j_maybury]

Hi Zec, yes...I have just run a Quick Database Repair. Back into Trainz and the problem is still there. There is another strange thing showing up...when I try to place the locomotives, they never show...but the shadow mesh does. When the direction arrows (the red at the rear of the loco and the green at the front) show up...they are BOTH pointing in the SAME direction. Is there a way to uninstall the entire package, do a fresh download and see if that resolves the problem somehow? It doesn't look as if the assets can be deleted because they show up in CM3.7 as 'built-in' assets. BTW, I have sent in a ticket to see if it can be fixed. Awaiting a reply now..

Thanks! Bill

And why dose that NOT surprise me, and after I'v just bought this as well, more day's waisted doing QDR & EDR's...... How wonderful!!!

 

[harpman]

And why dose that NOT surprise me, and after I've just bought this as well, more day's waisted doing QDR & EDR's...... How wonderful!!!

Worse than that is the total lack of communication when you send in a ticket. I posted a ticket 4 weeks ago when I was having trouble with the hot fixes and update to 58414. Sent several followups and NEVER got a reply. I certainly HOPE that this particular issue gets some attention. I had to resolve the update issue on my own. Many days backing up my User Data folder, doing a complete reinstall, and then copying the HUGE UserData folder back into the new install. Again, I hope my ticket gets at least some kind of reply.

 

[wkwood]

And why dose that NOT surprise me, and after I'v just bought this as well, more day's waisted doing QDR & EDR's...... How wonderful!!!

I feel your pain. You pay your money and you get pain and grief and not what you paid for. Chin up, they'll fix it probably in a subsequent release, maybe.

 

[tomurban]

Hate to say this, but t seems N3V can't get anything right anymore or make it worse.

 

[harpman]

Just so that this doesn't get to be a bash session, Zec did get in touch with me regarding the problem of the locos not showing up. We're working through some ideas right now - extended database repairs, deleting what may have been a corrupted download, etc. with the hope that eventually it will get resolved. He's been very good about trying to fix this ticket and we've made some headway and I'm at least seeing the boxcar now and sporadically the NKP weathered loco or the Pere Marquette loco as well. So this is an update to say that I am getting some response from N3V and they've been very helpful thus far. We're not totally resolved, but there's progress. Thank you Zec.

 

[j_maybury]

Here's the latest up date to where I am at the moment.I did a full EDR but there was no change in circumstance, the Paid contents page was still blank and locked the game.
But the other morning when I tried it the page was working again, though there was no Nickel Plate High Speed Freight to be found even when I pressed the reload all button. By the way when I pressed the button all I got was a message saying that all game packs had reloaded, now there is no way that all my game packs could have possibly loaded in one split second.
I also noticed that the Dutchess and the Coronation Scot was missing from the lineup as well, both of which I own copies of.
To test this further I bought a copy of the Blue Comet $4.99 bargain price =^)
The Blue Comet loaded Instantly as soon as I rebooted the game, So I very much doubt that the problem is at my end of the line.
Also I noticed that the blue comet came with a registration code and the Nickel Plate High Speed Freight did not, but I suppose that it is because of the new download system that's now in place.
I hope this may shed light on the problem.