Need help reinstalling TS12

[toddbagley]

My computer recently crashed, taking all of my original install files with it. Now that I am back up and running I would like to reinstall TS12 but not sure where to go. I originally bought it online and it is registered so the serial number shows in my profile. I can't for the life of me figure out where to go to download the whole program again. Can anyone help?

Thanks

 

[shaneturner12]

If you've bought it directly from N3V, click Profile above, followed by Order History. Once the page appears, click the relevant order number - the next page will give you the required links.

Shane

EDIT: Welcome to the forums.

 

[toddbagley]

I thought it might be in there but when I looked all it shows is the First Class Ticket I bought right after I bought TS12. I did buy it directly from NV3's website so I am surprised it is not showing anywhere that I purchased it other than showing that I registered the serial number of it.

 

[JCitron]

I thought it might be in there but when I looked all it shows is the First Class Ticket I bought right after I bought TS12. I did buy it directly from NV3's website so I am surprised it is not showing anywhere that I purchased it other than showing that I registered the serial number of it.

Todd,

Go to Order History.
Click on your order number.

This will give you the order details.

Scroll down and there is a download link where you can redownload your original purchase.

While you're at it, copy (highlight) the CD-KEY/Serial Number and paste this into a text file.

When it's time to install the program and you're asked for the CD-Key, all you do is copy and paste it into the space.

John

 

[toddbagley]

That is the problem, my original order is not showing in there. Only the First Class Ticket I bought. Its almost like I never purchased it. I sent a problem ticket to Auran, hopefully they can make it reappear in there. I was hoping there was another way to do it but I haven't been able to find one. I have the serial number so it is clear I purchased a copy.