Lost password/Username

[brad62]

Hi all,
today , i had noticed i hadnt got a 20% voucher in my email .
so when i checked my profile...my email was wrong so i changed my email and thought i kept my password/username the same.
but i can not get in now.:'(
i regesterd trainz 2009 and 2010 and bought a 1 year ticket aswell.
i contacted the helpdesk today.

is there any other way to get it back or what ive already done all i can do?

thanks all

Brad

 

[shaneturner12]

You will have to wait for Helpdesk on that one, they are the only ones that can deal with account issues.

If you forgot just your password, try https://www.auran.com/planetauran/forgot_password.php.

Shane

 

[brad62]

Cheers Shane,

I'll try it ..but i think it will go to a email address that doesnt exist.

but thanks for the tip mate.

regards
Brad62...hopefully Brado99 again

 

[BRClass66]

Well i'm back

it went to my junk mail

thanks Shane..your spot on again

regards

Brad

 

[shaneturner12]

It's OK - strange things like that do happen with email.

Shane

 

[BRClass66]

just a panic when it happens.

how do i delete the ticket at the helpdesk?

thanks again Shane

 

[shaneturner12]

There's an option to close it - look for the dropdown with 'Open' in it, then click 'Close' then click the button to update the ticket.

Shane

 

[BRClass66]

Done,

you solved my problem in less the 5 minutes

your help was much appreciated Shane.

All the best

Brad

 

[shaneturner12]

As I said above, it's OK.

Shane