I think trainz is causing my computer to shut down.

Status
Not open for further replies.

ElevatorRailFan

New member
When I had Trainz on my old computer, my computer started to just randomly shut down when I uninstalled Trainz, my computer stopped doing that. I just recently reinstated Trainz on my computer a month ago and now my new computer is shutting down randomly, I'm thinking about uninstalling Trainz, what should I do?
 
If you think Trainz is doing it, check your hardware, especially the power supply and the fans/heatsink (if you can get into the system and it's not a laptop). If it's a laptop, try using a cooling mat and make sure the grilles are not blocked.

Shane
 
If you think Trainz is doing it, check your hardware, especially the power supply and the fans/heatsink (if you can get into the system and it's not a laptop). If it's a laptop, try using a cooling mat and make sure the grilles are not blocked.

Shane

Where in my hardware should I check?
 
Does it give any error messages or blue screens before shutting down? This could be a graphics card disagreement at which my computer does sometimes, but it always spits an error message or blue screen before doing so telling me one of the graphic-card system operations has failed which in turn caused it to fail and shut down.
 
Does it give any error messages or blue screens before shutting down? This could be a graphics card disagreement at which my computer does sometimes, but it always spits an error message or blue screen before doing so telling me one of the graphic-card system operations has failed which in turn caused it to fail and shut down.

When it does this, it just goes blank.
 
How full is your disc space ?
Defragging your hard drive, and Disc Clean Up, as well as Delete all the redundant system restore backup shadow copies, can free up allot of disc space.
Cleaning fans and internal PC ductwork, as well as re-applying Radio Shack - Arctic Silver - Thermal Heat Sink Compound on a prone to overheating, CPU, and video card chip, can help your PC run cooler. Even running your PC in a super cooled air conditioned room, with a window fan blowing on your CPU and video card, can help a PC run cooler.

If you turn up the AC in an igloo ... does it actually get warmer inside ?
 
Last edited:
I too get this often. I mainly run TS12. My comp is a home build using a 650v power supply. Heat sink is water cooled. I notice that I would get a complete power failure (working on TS12, or use music player and surfing the interwebs) without a BSoD. Just complete lost of power, few seconds later, it reboots (I start it in safe mode and then restart normal just to be safe). This mainly happens when I go a month or 2 with out cleaning my heat sink radiator and the front air intake filter. I've had it real bad just the other day actually and I cleaned it the night before last. So far no issues! I would suggest for you ElevatorRailFan is to clean your computer.
 
Where in my hardware should I check?

Main things to check: (if you are using a laptop, you may not be able to check some of these)

Processor (if possible) - make
Power Supply Unit (if possible) - make sure it's powerful enough.
Fans - make sure they are not blocked/clogged. (for laptops, check that the grilles at the back and bottom of the system are not blocked)
Graphics card - check Event Viewer (eventvwr.msc) in the Run box for any driver issues, and make sure that it's being cooled sufficiently (if possible).
Hard drive - Use Check Disk to check for bad sectors (I have a tutorial for this on my tutorial site)

Shane
 
Some of the many important things when installing all Trainz versions:

Temporarily turn off Antivirus during installation.
Do not use your PC while installing Trainz, or until all patch's are completed.
Make Antivirus Firewall "Allowable Program Exception Rules" for: Trainz\Launcher\exe ... and Trainz\bin\CMP.exe (or where ever Launcher and CM resides).
You can install Trainz outside of C\ProgramFiles ... Then the UAC will not continually ask permission\or block the Trainz program.
Run TrainzDiag to see whether you PC is capable of running Trainz.
Check your Disc Space to see if it is at a critically low on disc space.
Is your video card capable of running Trainz ?
Is your video card rated at a higher wattage than your power supply wattage output ... (if so ... No Good)
Do you have integrated Graphics ? (If so ... No Good).
TurboBoost is not intended for prolonged gaming at all ... TurboBoost is for seconds, or minutes, short PC demand, for increased speed only ... TurboBoost is not for continuous use such as Gaming.
Are your fans, vents, internal cooling ducts plugged with dust/pet hair ?
Has your PC been maintained to keep dust and debris out of the intakes ?
Has your PC overheated previously ... if so ... a fried chip will fail eventually, on your CPU chip, and video card chip.
Has your video card, and CPU chip had a re-application of high temperature Thermal Compound ? (Arctic Silver is superior, to ceramic thermal paste).
Has your PC had repeated BSOD, or zone alarm shutdowns ? If so ... Your PC may need extensive repairs.
Is your PC a low end, inexpensive model ?
Buying a PC at a Big Box store for $1500 may in fact be no better than a $375 low end PC, as most Big Box stores sell a low end PC at a 300% mark up price tag, with low quality parts/specs.
 
Last edited:
You might want to check Windows Event logger to see the last crash report, and check the error code in Google to find out the exact cause.
 
Sounds to me like something important has gone kaput. You'd be best buying a new PC. No software sold by reputable companies such as N3V would ever contain a virus.
 
I've had the opposite. 3 days ago, I decided to give my computer a good clean. Vents cleared, some dust inside also cleared. Then, in Trainz my cursor turned into a vertical bar, screen turned into horizontal blinds briefly. I managed to get out of all programs and restart the computer. Just today, the screen went black needing an Alt-Ctrl-Del to shut down. Restart so far has been successful after Windows did a disk scan with no errors. It happened 2 years under a 3 year warranty needing a 2 month repair and another repair when it came back the same fault of a screen full of horizontal lines. At that time, the computer was full of muck from the 2 years from new until failure. Perhaps moving it has slightly pulled a cable and card? I'll have to check.

Found half unscrewed monitor cable. Have to wait and see now.
 
Last edited:
Sounds to me like something important has gone kaput. You'd be best buying a new PC. No software sold by reputable companies such as N3V would ever contain a virus.
It did this on two different computers, it did it even after I uninstalled Trainz, I think it is likely Trainz caused the problem.
 
ElevatorRailFan - I notice that you have not once stated wether you have followed the excellent advice given to you by many forum members.
Heat and dust are the number 1 killers.
Hundreds and thousands of people have installed Trainz and to my knowledge, no-one has been infected by a virus or Malware (unless it was an illegal download from a non authorised site).
Get back to us when you have done all the things mentioned above, and that includes any error messages as mentioned in the above responses.
Everybody here is wiling to help, but we can't do anything if you don't respond with the information we need to help you.

Good Luck

Bob (CRO)
 
The fan is currently working fine, but even though it is not shutting down as much, it is still doing it when I have a big program running like my video editing software, it did not do this before I installed Trainz.
 
The fan is currently working fine, but even though it is not shutting down as much, it is still doing it when I have a big program running like my video editing software, it did not do this before I installed Trainz.

This is definitely a heat and/or failing hardware issue and not a software issue. If your machine is rebooting, I suggest you disable the automatic reboot so you can document the failure. This will produce the infamous blue screen of death (BSOD) which will tell you what is causing the problem. With that diagnostics code, you can then post that information here on the forums and one of us techie-types can help diagnose your problem. This is found under the System and start-up options on the Control Panel.

For memory issues, which can also cause this, you can run the built-in Windows light memory test. This is found by restarting your computer and pressing the F8 key when running Windows 7 and Vista. For Windows 8, you need to go about this differently, and you'll need to look that up on Microsoft's website as I forget the key press or where the information is found on the Control Panel. If you are interested, you can also run memtest86, which is available online here: http://memtest86.com/. You will need to download this and burn it to a CD-ROM, or use the appropriate version on to a thumb-drive so you can boot up and run the program directly. This is a more complex program and can help pinpoint a memory problem very well.

For your video card, I recommend checking the manufacturer's website. EVGA has their own video card stress program which will check for faulty video memory, GPUs, etc. ATI (AMD) and other may have the same.

If your memory tests fine, and your other individual components test fine, then it could very well be the CPU and or the motherboard, or even your power supply. Your power supply may have a failing component that cannot handle the load it is under when you are running graphics and CPU intensive applications such as video editing and Trainz. Before pressing the panic button and think the motherboard and CPU are dead, I would replace power supply first. I recommend always going above the wattage installed particularly if your system has one installed by the manufacturer such as HP or Dell who usually use underpowered or cheap power supplies. Your current power supply may not be bad, but under powered, or rated at the minimal level which gives it little room to handle a load at marginally higher levels. Given that this happened rather suddenly though, my suspicions are that this could very well be failing and it's best to replace the part.

If the power supply replacement doesn't work, then we need to look at the more expensive motherboard and CPU. The CPU could very well be overheating and shutting down to save its self from burning up. This can cause a shutdown, but not a blue screen. This is why I recommended unchecking the reboot on error checkbox. You can easily re-goop your CPU with some fresh thermal paste. Arctic Silver and other brands work very well and are easily reapplied after cleaning the CPU and heat sink. Just remember not to touch the surfaces because oily skin can contaminate the metal and cause corrosion and poor thermal transfer.

The motherboard, which would be left, is another ball of wax, and at this point you are replacing the heart of the machine. Consult here when if it comes to this point and one of the techies here can walk you through a replacement.

John
 
Status
Not open for further replies.
Back
Top