Hi Jamal17
The first thing is to ensure that the installer is not being blocked or interfered with by any security programs, such as anti-virus or firewall programs. You may need to temporarily add the 'patch installer.exe' file in your Trainz installation as an exception in any security programs.
However if this issue does still occur, then I would recommend re-installing Trainz. The installer from your MyTrainz account will include all current updates, and as such it would not currently require any further patches.
If you have installed any content from the Download Station, or other websites, then this can be backed up by using the following steps:
1) Double click on the TRS19 icon on your desktop, then click on Trainz Settings.
2) Click on the 'Install' tab
3) Left click on the path shown in the 'LocalData Path' box, then press CTRL + A to select all, then press CTRL + C to copy it. The path will look something like 'C:/Users/%username%/AppData/Local/N3V Games/TRS19/build xxxxxxxx' if you have left this in the default location.
4) Shut down Trainz and ensure that trs19.exe had ended (check in Task Manager no other or trs19.exe processes are running)
5) Open Explorer (aka Windows Explorer, File Explorer, etc), then paste the path into the 'address' bar at the top of the screen.
6) Now copy the following folders to another location to create a backup: 'Local', 'Original', and 'Packages'. If you wish to make a backup of the screenshots you've taken in Trainz, then please also make a backup of the 'screenshots' folder.
Now re-install TANE, and then follow the same steps to work out the path to the new install's Local Data folder, and copy the 'Local', 'Original', and 'Packages' folders into the new Local Data folder.
Note: Your C:\Users\%username%\AppData\Local\N3V Games\trs19 folder may be hidden.
To unhide the appdata folder:
Step 1: Open a Windows File Explorer window and go to the “View” tab.
Step 2: Click the “Options” button on the ribbon and then go to the “View” tab on the Folder Options window that opens.
Step 3: Click the box beside the “Show Hidden Files, Folders and Drives” option in the list of advanced settings.
Step 4: Click “Apply” and then “OK” to unhide hidden items, including AppData.