How to get refund for FCT?
- Thread starter nuerco
- Start date
As far as I know, there are no refunds for the purchase of an FCT.
What kind of issues are you having? There are things that are easily resolved if you contact the helpdesk, or even post in the forums what your problems are.
Remember though, check the "easy" things first such as firewall, network connection, as well as in CMP your password and username which should be the same as your current login.
John
I'm getting an error 'Unknown content error' and i've sent request to help desk, been waiting for a response... made a thread which hasn't helped at all..
I'm able to download directly from FCT but this is very slow when I have to download a lot of dependencies on assets.
anyway i've ruled out firewall problem, and password/username problem(reset my password too)
When I did a network diagnostics in CMP I got these 4 errors..
Error: Download failed - error 8.
Error: Test 'ftp dls' failed.
Error: Download failed - error 8.
Error: Test 'ftp firstclass' failed.
is there really no way to get a refund? because this problem doesn't seem to be able to be solved
This definitely sounds like there's something wrong with your network connection to the the Download Station (DLS). I have made the errors bold.
What operating system are you running? This will help us troubleshoot your problem as it will give us a direction to go in. Windows XP has a different, but similar way of doing things than Windows Vista (yuck) or Windows 7. Both of these latter OSs need Administrator rights to perform the diagnostics. In fact we recommend that you run both Trainz and CMP in Administrator mode. This solves a multitude of problems.
As far as your refund. I am sure this is correct. Hopefully others will dive in and help you with this. Shane Turner maybe sleeping right now, but he's the one with the "tools" that'll help you resolve your problem.
John
Sure looks like a firewall problem, or at least something related to connectivity or DNS.
If that weren't the case, you should be able to connect either to either the slow or the first class DLS server (firstclass.auran.com).
From the Windows Start menu, enter:
CMD <enter>
At the command prompted, enter:
ipconfig /flushdns <enter>
Now, start CMP and try downloading something. Go back to the command prompt window and enter
ipconfig /displaydns | more <enter>
You should see an entry for firstclass.auran.com and it should resolve to 174.121.103.178.
If that weren't the case, you should be able to connect either to either the slow or the first class DLS server (firstclass.auran.com).
From the Windows Start menu, enter:
CMD <enter>
At the command prompted, enter:
ipconfig /flushdns <enter>
Now, start CMP and try downloading something. Go back to the command prompt window and enter
ipconfig /displaydns | more <enter>
You should see an entry for firstclass.auran.com and it should resolve to 174.121.103.178.
KrisDeagle
Trainz Community Manager
I have checked the ticket myself and have seen a reply by Zec - made today about 2 hours ago. You may wish to check this and see if this will help resolve your issue.
Kris
It did, what does it mean?
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It means your firewall isn't totally micromanaging your network connections, and the issue is likely with the Trainz applications themselves. Can you allow everything in your Trainz directory blanket permission to access the web? Specifically, contentmanager.exe, taddaemon.exe, etc.? Different firewalls do things different ways. Failing that, can you try temporarily disabling your firewall?
FYI, I'm going to sleep soon, hence my recommendation to try to disable the firewall entirely. I don't recommend this if you have a direct connection to the internet or if you have other machines on your local network that may have malware running on them, though, but if you are behind a home/DSL router, you're probably ok.
FYI, I'm going to sleep soon, hence my recommendation to try to disable the firewall entirely. I don't recommend this if you have a direct connection to the internet or if you have other machines on your local network that may have malware running on them, though, but if you are behind a home/DSL router, you're probably ok.
Run Trainz as Administrator and see if this helps.
Check Zec's email (post) to the helpdesk ticket. He may have other suggestions.
John
shaneturner12
Tutorial Creator
nuerco,
Please use my PC Information Application to check this.
Details on how to download and use it are in my blog - you will need the Check Connection feature.
Shane
Please use my PC Information Application to check this.
Details on how to download and use it are in my blog - you will need the Check Connection feature.
Shane
cascaderailroad
New member
You can get the DLS to work ... PM me ... There are no refunds at the Chinese All You Can Eat Sushi Bar ... Trainz is no different ... usually (if not always) the problem is at the End Users PC ... I might be able to help setting up Antivirus-"Allowable Program Exception Rules" ... etc ...
If I Kan't help ... double your money back ... wait ... you haven't paid me nuthin' ... OK ... My advice is FREE !
If I Kan't help ... double your money back ... wait ... you haven't paid me nuthin' ... OK ... My advice is FREE !
Hi All,
for the past 3 wks i also cant d/load from ts12 cm3.6 have a open ticket pending and in forum ts12 as there is a couple of us with problems
have read the above answers so i did another database repair and here are my results, can any one help me pls on decipering my jetlog.
Begin:
? 0:00.1 : DataManager::RegisterTrainzBumpVertexType> Unable to load 'm.tbumpcoltex'
? 0:00.1 : DataManager::RegisterTrainzBumpVertexType> Unable to load 'm.tbumpglosscol'
? 0:00.1 : DataManager::RegisterTrainzBumpVertexType> Unable to load 'm.tgroundonetex'
? 0:00.1 : DataManager::RegisterTrainzBumpVertexType> Unable to load 'm.tgroundonetexvs'
? 0:07.7 : InterfaceTextDB> failed to load compiled interfacetext file
? 0:07.8 : InterfaceTextDB> failed to load compiled interfacetext file
? 0:07.8 : TADDaemon
? 0:07.9 : DownloadTask:
oPlanetAuranLogin> logging in to planet auran
? 0:07.9 : Ready.
? 0:08.1 : ********************************
? 0:08.1 : *** STARTING DATABASE REPAIR ***
? 0:08.1 : ********************************
? 0:08.2 : >> TADRepair_Go >> prep time 0.132367
? 1:27.2 : DownloadTask:oPlanetAuranLogin> planet auran login failed
? 1:28.4 : TADDownloadStation::Idle> Asset update failed 'https://www.auran.com/games/gamefiles/trainz/scripts/RecordManager/client.php?LASTRECEIVEDFILE=20120720&FORMAT=2'. Retrying in 2 minutes.
? 1:46.2 : >> TADRepair_Go >> Deletes time 97.939452
? 2:34.2 : >> TADRepair_Go >> Adds time 47.901550
? 3:28.4 : DownloadTask:oPlanetAuranLogin> logging in to planet auran
? 3:30.1 : DownloadTask:oPlanetAuranLogin> login successful, setting session cookie
? 3:35.4 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/w8mha72v10.gz: stream end
? 3:37.1 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/tyagrnyf11.gz: stream end
? 3:38.9 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/ue0p1ne212.gz: stream end
? 3:40.7 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/b555sro313.gz: stream end
? 3:42.3 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/7y2w8gau14.gz: stream end
? 3:43.8 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/gflcucm515.gz: stream end
? 4:50.0 : >> TADRepair_Go >> changed time 135.748554
? 4:50.0 : >> TADRepair_Go >> obsoletions time 0.000015
? 5:48.7 : >> TADRepair_Go >> faulties time 58.663652
? 5:51.1 : >> TADRepair_Go >> dependencies time 2.325219
? 5:51.1 : ********************************
? 5:51.1 : *** FINISHED DATABASE REPAIR ***
? 5:51.1 : ********************************
? 6:35.1 : TADDaemon exiting due to lack of activity.
? 6:35.1 : Exiting.
Also to RR Signal,
my ipconfig was :- www.auran.com
A (host) record 174.121.103.202
and i have a fct renewed on 5th july 12
for the past 3 wks i also cant d/load from ts12 cm3.6 have a open ticket pending and in forum ts12 as there is a couple of us with problems
have read the above answers so i did another database repair and here are my results, can any one help me pls on decipering my jetlog.
Begin:
? 0:00.1 : DataManager::RegisterTrainzBumpVertexType> Unable to load 'm.tbumpcoltex'
? 0:00.1 : DataManager::RegisterTrainzBumpVertexType> Unable to load 'm.tbumpglosscol'
? 0:00.1 : DataManager::RegisterTrainzBumpVertexType> Unable to load 'm.tgroundonetex'
? 0:00.1 : DataManager::RegisterTrainzBumpVertexType> Unable to load 'm.tgroundonetexvs'
? 0:07.7 : InterfaceTextDB> failed to load compiled interfacetext file
? 0:07.8 : InterfaceTextDB> failed to load compiled interfacetext file
? 0:07.8 : TADDaemon
? 0:07.9 : DownloadTask:
oPlanetAuranLogin> logging in to planet auran? 0:07.9 : Ready.
? 0:08.1 : ********************************
? 0:08.1 : *** STARTING DATABASE REPAIR ***
? 0:08.1 : ********************************
? 0:08.2 : >> TADRepair_Go >> prep time 0.132367
? 1:27.2 : DownloadTask:
oPlanetAuranLogin> planet auran login failed? 1:28.4 : TADDownloadStation::Idle> Asset update failed 'https://www.auran.com/games/gamefiles/trainz/scripts/RecordManager/client.php?LASTRECEIVEDFILE=20120720&FORMAT=2'. Retrying in 2 minutes.
? 1:46.2 : >> TADRepair_Go >> Deletes time 97.939452
? 2:34.2 : >> TADRepair_Go >> Adds time 47.901550
? 3:28.4 : DownloadTask:
oPlanetAuranLogin> logging in to planet auran? 3:30.1 : DownloadTask:
oPlanetAuranLogin> login successful, setting session cookie? 3:35.4 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/w8mha72v10.gz: stream end
? 3:37.1 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/tyagrnyf11.gz: stream end
? 3:38.9 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/ue0p1ne212.gz: stream end
? 3:40.7 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/b555sro313.gz: stream end
? 3:42.3 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/7y2w8gau14.gz: stream end
? 3:43.8 : c:\program files (x86)\n3v games\ts12/UserData/cache/internet/gflcucm515.gz: stream end
? 4:50.0 : >> TADRepair_Go >> changed time 135.748554
? 4:50.0 : >> TADRepair_Go >> obsoletions time 0.000015
? 5:48.7 : >> TADRepair_Go >> faulties time 58.663652
? 5:51.1 : >> TADRepair_Go >> dependencies time 2.325219
? 5:51.1 : ********************************
? 5:51.1 : *** FINISHED DATABASE REPAIR ***
? 5:51.1 : ********************************
? 6:35.1 : TADDaemon exiting due to lack of activity.
? 6:35.1 : Exiting.
Also to RR Signal,
my ipconfig was :- www.auran.com
A (host) record 174.121.103.202
and i have a fct renewed on 5th july 12
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Makes no Difference as the Administrator account is crippled, forget XP and how that worked as it's all changed, an Admin account is virtually useless as you are not allowed access to the tools required for many of the functions available in XP, many no longer exist in Win7 HP. You need to set the program to Run as administrator.
Select program right click, run this program as administrator or set it up in the programs properties under the compatibility tab. This has to be done even if you are running an Admin account and should preferably be done when you initially install the program and for each patch.
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cascaderailroad
New member
Did you clear your CMP downoad wish list ?
In Trainz/Start/Options, and Trainz/Start/Manage Content/Options ... Did you refresh your account by editing your UN & PW and save as "Blanked Out" ... shut down Trainz ... restart Trainz and re-enter your same identical UN & PW in the blanks ?
Did you click: "Activate FCT at Planet Auran ?
Did you edit your Profile at Planet Auran, and Edit your PW there ... and re-enter the same identical PW, and save ... and also save your profile making no changes ?
In Trainz/Start/Options, and Trainz/Start/Manage Content/Options ... Did you refresh your account by editing your UN & PW and save as "Blanked Out" ... shut down Trainz ... restart Trainz and re-enter your same identical UN & PW in the blanks ?
Did you click: "Activate FCT at Planet Auran ?
Did you edit your Profile at Planet Auran, and Edit your PW there ... and re-enter the same identical PW, and save ... and also save your profile making no changes ?
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cascaderailroad
New member
Did you follow post #15 to the " T " ?
If so the CMP will work, as the server is never full.
If so the CMP will work, as the server is never full.
cascaderailroad
New member
The blanking out, and SAVE as blank lines, is the key ... shut down Trainz, completely ... restart Trainz ... re-enter UN & PW in the blanks, SAVE ... shut down Trainz, completely ... restart Trainz.
Also in your Planet Auran PW ... re-enter PW in the blanks, SAVE.
Also SAVE your profile, unedited, as is.
If you click activate FCT at Planet Auran, it should activate.
Also in your Planet Auran PW ... re-enter PW in the blanks, SAVE.
Also SAVE your profile, unedited, as is.
If you click activate FCT at Planet Auran, it should activate.