Blackwatch
Thank you for your response. I submitted details of the problem (see next paragraph) to the Forum on 11 June as I had not received a reply to my enquiry made to the Help Desk on 20 April. I received advice from "robin hoods" but having carefully checked the points raised by him, the problem was not resolved.
{After clicking on to the Download Cart the following is received - "Web page cannot be displayed" and in the address box ""Trainz:/Install-Cart".
On launching CMP "Cannot find your profile or you do not have a valid Serial Number". I have checked my profile and serial number and both appear to be in order}.
ColPrice2002
Thank you. Your response is rather technical for me but I will take time to work through it before replying. It did occur to me that the questions you have asked are precisely those which the Help Desk should have been asking me over two months ago.
As a first step, I will follow your suggestion to attempt to download from another Trainz site
I am having exactly the same problem, and it remains unresolved, although I have never submitted a ticket to helpdesk.
I am able to download using Content Manager though.
What I recommend is not to use the DL cart. When you want to DL anything, use the FTP option to save the file to your hard drive, then import the .cdp into CM.
I have been using both Firefox and IE, and get the same problem.
I have associated the .cdp files with Content Manager, yet it refuses to open when I try to use the cart.
I believe this happened when I installed SP2 or SP1 for TS2010, or maybe it happened when I upgraded to Windows 7 Ultimate.
I should probably try it on Windows XP, which I have as a dual-boot on my system.
When you have the launcher page, and go into Options, try re-entering your user id and password.
Also, check your Auran profile. Can you log into it? If so, then you should also be able to access DLS.
Do you have your CD keys entered for the products you own? If not, then you will not be able to access DLS.
FW