Speedracer45
New member
Here is the note I sent to tech support. Hopefully someone here may be able to help. Thanks.
[cut and paste]
I have a Dell Inspiron e1505 laptop. I checked all of the specs and it has Windows 32-bit Vista, ATI Mobility Radeon X1300 or X1400 or nVidia GeForce Go 7300, and plenty of hard drive space. I bought the computer three years ago and everything works fine on it, except this software (Trainz 2010 Deluxe Engineers Edition).
I have tried to install the program four times. The original install didn't work. I downloaded/upgraded Directx9. I've tried it with firewalls on and off. I tried upgrading Nvidia. Nothing works. I am ready to return this game. No software should be this complicated right out of the box.
The error message I keep getting is in a pop up after I install the software and press start. It reads:
"Your computer hardware and or software is unable to communicate correctly with Trainz.
Ensure you have:
-Installed DirectX9
-Installed the latest drivers for your video card. (ie. at www.nvidia.com or www.ati.com)
-Tried both OpenGL and DirectX settings. (Trainz Launcher->Configure Trainz->Display Settings)
If the above does not work, please consult your manual or visit technical support at ............"
I don't know if I upgraded the correct driver at Nvidia because there are so many choices. And I don't understand the 'Tried both OpenGL and DirectX settings option.
The software is downloaded it just will not work. I also waited the 30 minutes the first time I downloaded the software and tried to press start (where the five bars pop up and it takes for ever to complete the download process).
ANYONE
Please help if you can.
Thanks, Speedracer45
[cut and paste]
I have a Dell Inspiron e1505 laptop. I checked all of the specs and it has Windows 32-bit Vista, ATI Mobility Radeon X1300 or X1400 or nVidia GeForce Go 7300, and plenty of hard drive space. I bought the computer three years ago and everything works fine on it, except this software (Trainz 2010 Deluxe Engineers Edition).
I have tried to install the program four times. The original install didn't work. I downloaded/upgraded Directx9. I've tried it with firewalls on and off. I tried upgrading Nvidia. Nothing works. I am ready to return this game. No software should be this complicated right out of the box.
The error message I keep getting is in a pop up after I install the software and press start. It reads:
"Your computer hardware and or software is unable to communicate correctly with Trainz.
Ensure you have:
-Installed DirectX9
-Installed the latest drivers for your video card. (ie. at www.nvidia.com or www.ati.com)
-Tried both OpenGL and DirectX settings. (Trainz Launcher->Configure Trainz->Display Settings)
If the above does not work, please consult your manual or visit technical support at ............"
I don't know if I upgraded the correct driver at Nvidia because there are so many choices. And I don't understand the 'Tried both OpenGL and DirectX settings option.
The software is downloaded it just will not work. I also waited the 30 minutes the first time I downloaded the software and tried to press start (where the five bars pop up and it takes for ever to complete the download process).
ANYONE
Please help if you can.
Thanks, Speedracer45